Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable guest experiences and manage bookings in a vibrant hotel environment.
- Company: Join Bedruthan and Scarlet, a leading independent hotel group in Cornwall.
- Benefits: Earn £12.71/hour, plus tips, bonuses, discounts, and 28 days holiday.
- Other info: Enjoy a supportive team culture with opportunities for growth and development.
- Why this job: Be the first point of contact for guests and make their stays memorable.
- Qualifications: Customer service experience is a plus, but passion and communication skills matter most.
The predicted salary is between 26500 - 27500 £ per year.
Love creating memorable guest experiences? Thrive in a fast-paced sales and service environment? Looking for a role where no two days are the same? If you’re a confident communicator, a natural organiser, and passionate about delivering exceptional customer service, we’d love to hear from you. Join our central reservations team at Bedruthan and Scarlet and help guests book unforgettable stays in one of Cornwall’s most iconic coastal destinations.
As a Reservations Specialist, you’ll be the first point of contact for our guests, playing a key role in creating exceptional first impressions and turning enquiries into bookings. Working within our central reservations team, you’ll take the time to understand our guests’ needs, showcase our hotels and experiences, and deliver an outstanding service that inspires confidence and excitement.
We’re looking for someone who is warm, friendly, and motivated, with a passion for customer service and sales. You’ll be highly organised, a strong communicator, and confident working towards sales targets while managing booking administration with accuracy and efficiency. This is a full-time permanent role (40 hours over 5 days), working Monday to Sunday on a rota basis, with shifts between 8am – 6.30pm, including weekends.
Responsibilities and Duties:- Managing guest enquiries via phone and email, ensuring all communications are handled promptly and professionally
- Converting enquiries into bookings by confidently selling and upselling hotel products and services
- Working towards sales targets to support hotel revenue goals
- Completing administrative tasks to ensure booking details are accurate and clearly communicated to guests
- Delivering friendly, knowledgeable, and efficient customer service at all times
- Building strong relationships with guests to understand their needs and personalise their stay
- Liaising effectively with other hotel departments to ensure seamless guest experiences
- Handling guest queries and resolving issues quickly and professionally
- Previous experience in reservations, hospitality, sales, customer service, or administration (desirable but not essential)
- Excellent spoken and written English
- Strong IT skills and confidence using booking systems and Microsoft Office (training provided)
- Flexibility to work weekends and shifts within operating hours
- Outstanding customer service skills
- Strong communication and listening skills
- Sales confidence and upselling ability
- Excellent organisation and attention to detail
- Ability to multitask and prioritise effectively
- Strong problem-solving skills
- Ability to use initiative and think quickly under pressure
- Team-focused with a positive and supportive attitude
- Target-driven and motivated to succeed
As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:
- £12.71 per hour plus a monthly share of hotel tips
- The opportunity to earn an additional 10% sales bonus paid quarterly
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
- Free parking
- Uniform supplied
- 50% discount off food whilst on shift
- Temporary on-site team accommodation is available
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality—setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK’s most exciting independent companies. This isn’t simply a job — it’s the place you want to be.
Reservations Specialist in Newquay employer: Bedruthan Hotel & Spa
Contact Detail:
Bedruthan Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist in Newquay
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Bedruthan and Scarlet's values, services, and unique offerings. This will help you tailor your responses and show that you're genuinely interested in creating those memorable guest experiences.
✨Tip Number 2
Practice your communication skills! As a Reservations Specialist, you'll be chatting with guests all day. Try role-playing with a friend or family member to get comfortable with selling and upselling hotel products. The more confident you are, the better!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or bookings in the past. Being able to juggle responsibilities while keeping everything accurate is key to impressing the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team at Bedruthan and Scarlet. We can’t wait to hear from you!
We think you need these skills to ace Reservations Specialist in Newquay
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for creating memorable guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to deliver exceptional service.
Be Organised and Detail-Oriented: As a Reservations Specialist, organisation is key! Make sure your application is well-structured and free from errors. Highlight any experience you have with managing bookings or administrative tasks to show us you're the right fit.
Communicate Confidently: Since you'll be the first point of contact for our guests, it's important to demonstrate strong communication skills in your application. Use clear and concise language, and don't hesitate to showcase your ability to engage with customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it shows us you're genuinely interested in joining our team at Bedruthan and Scarlet!
How to prepare for a job interview at Bedruthan Hotel & Spa
✨Know the Company
Before your interview, take some time to research Bedruthan and Scarlet. Understand their values, what makes them unique, and their approach to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Reservations Specialist, strong communication is key. During the interview, practice clear and confident speaking. You might even want to prepare a few examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Bring up specific instances where you’ve managed multiple tasks or bookings efficiently. You could even mention any tools or systems you’ve used to stay organised, as this will highlight your readiness for the job.
✨Prepare for Sales Scenarios
Since the role involves upselling and meeting sales targets, be ready to discuss your sales experience. Think of a time when you successfully sold a product or service and be prepared to role-play a sales scenario during the interview to demonstrate your confidence.