At a Glance
- Tasks: Create unforgettable guest experiences and manage bookings in a vibrant hotel environment.
- Company: Join Bedruthan and Scarlet, a leading independent hotel group in Cornwall.
- Benefits: Earn £12.71/hour, plus tips, bonuses, discounts, and 28 days holiday.
- Other info: Enjoy a supportive team culture with opportunities for growth and development.
- Why this job: Be the first point of contact for guests and make their stays memorable.
- Qualifications: Customer service experience is a plus, but passion and communication skills matter most.
The predicted salary is between 26500 - 27500 £ per year.
Love creating memorable guest experiences? Thrive in a fast-paced sales and service environment? Looking for a role where no two days are the same? If you’re a confident communicator, a natural organiser, and passionate about delivering exceptional customer service, we’d love to hear from you. Join our central reservations team at Bedruthan and Scarlet and help guests book unforgettable stays in one of Cornwall’s most iconic coastal destinations.
As a Reservations Specialist, you’ll be the first point of contact for our guests, playing a key role in creating exceptional first impressions and turning enquiries into bookings. Working within our central reservations team, you’ll take the time to understand our guests’ needs, showcase our hotels and experiences, and deliver an outstanding service that inspires confidence and excitement.
We’re looking for someone who is warm, friendly, and motivated, with a passion for customer service and sales. You’ll be highly organised, a strong communicator, and confident working towards sales targets while managing booking administration with accuracy and efficiency. This is a full-time permanent role (40 hours over 5 days), working Monday to Sunday on a rota basis, with shifts between 8am – 6.30pm, including weekends.
Responsibilities and Duties:
- Managing guest enquiries via phone and email, ensuring all communications are handled promptly and professionally
- Converting enquiries into bookings by confidently selling and upselling hotel products and services
- Working towards sales targets to support hotel revenue goals
- Completing administrative tasks to ensure booking details are accurate and clearly communicated to guests
- Delivering friendly, knowledgeable, and efficient customer service at all times
- Building strong relationships with guests to understand their needs and personalise their stay
- Liaising effectively with other hotel departments to ensure seamless guest experiences
- Handling guest queries and resolving issues quickly and professionally
Qualifications:
- Previous experience in reservations, hospitality, sales, customer service, or administration (desirable but not essential)
- Excellent spoken and written English
- Strong IT skills and confidence using booking systems and Microsoft Office (training provided)
- Flexibility to work weekends and shifts within operating hours
Key Skills:
- Outstanding customer service skills
- Strong communication and listening skills
- Sales confidence and upselling ability
- Excellent organisation and attention to detail
- Ability to multitask and prioritise effectively
- Strong problem-solving skills
- Ability to use initiative and think quickly under pressure
- Team-focused with a positive and supportive attitude
- Target-driven and motivated to succeed
As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:
- £12.71 per hour plus a monthly share of hotel tips
- The opportunity to earn an additional 10% sales bonus paid quarterly
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
- Free parking
- Uniform supplied
- 50% discount off food whilst on shift
- Temporary on-site team accommodation is available
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality—setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK’s most exciting independent companies. This isn’t simply a job — it’s the place you want to be.
Reservations Specialist in Newquay employer: Bedruthan Hotel & Spa
At Bedruthan Hotel & Spa, we pride ourselves on fostering a vibrant and inclusive work culture that values creativity and collaboration. As a Hospitality Design & Projects Coordinator, you will have the opportunity to grow your skills in a dynamic environment while contributing to meaningful projects that enhance our guest experience. Located in a stunning coastal setting, we offer competitive benefits and a commitment to sustainability, making us an exceptional employer for those passionate about hospitality and design.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Specialist in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bedruthan Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bedruthan Hotel & Spa
Don't be shy about reaching out to Bedruthan Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Specialist in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bedruthan Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bedruthan Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
