At a Glance
- Tasks: Ensure guest safety and satisfaction during night shifts at our hotels.
- Company: Join a family-owned, independent Cornish business known for exceptional hospitality.
- Benefits: Earn £13.35 per hour, plus tips and enjoy 28 days holiday.
- Other info: Enjoy discounts, career progression, and on-site accommodation options.
- Why this job: Be the calm presence that creates memorable experiences for guests at night.
- Qualifications: Basic computer skills and good numeracy; hospitality experience is a plus.
The predicted salary is between 13.35 - 13.35 £ per hour.
Are you a calm and friendly problem-solver who enjoys creating memorable guest experiences through great service?
Do you thrive in a varied, hands-on environment where no two nights are the same?
Can you stay composed under pressure while keeping guests safe, supported, and welcomed at all times?
What do we want?
We’re looking for a Night Reception Host to join our Front of House teams across Scarlet Hotel and Bedruthan Hotel and Spa.
This is a key overnight role ensuring our hotels remain safe, secure, clean and welcoming while continuing to deliver exceptional guest care.
You’ll be the reassuring presence throughout the night—supporting late arrivals, early departures, guest requests, and general hotel operations.
We’re looking for someone who is confident working independently, enjoys responsibility, and takes pride in delivering calm, consistent hospitality even during quieter or more challenging moments.
Responsibilities and Duties
- Deliver smooth late check-ins and early check-outs in line with hotel procedures
- Answer telephone calls promptly and professionally
- Support room service deliveries alongside the Food & Beverage team
- Accurately manage guest billing, payments and reception floats
- Maintain clean, tidy and welcoming reception and public areas
- Carry out overnight security checks across hotel buildings and grounds
- Handle guest requests and record feedback clearly and accurately
- Ensure effective shift handovers with day teams
- Report maintenance issues and follow up as required
- Support light cleaning and housekeeping tasks where needed
- Maintain a friendly, professional and solution-focused approach throughout the night
Qualifications
- Basic computer literacy is essential
- Good numeracy and accuracy with cash handling/transactions is essential
- Previous hospitality or hotel experience is desirable
- A full UK driving licence is desirable but not essential
- Security awareness or similar training is advantageous but not essential
Key Skills
- Calm, confident and reliable approach to work
- Strong customer service and communication skills
- Good problem-solving ability and sound judgement
- Ability to work independently and take responsibility
- High attention to detail and accuracy
- Physically able to carry out patrols and light operational duties
- Flexible, adaptable and team-minded
- Genuine passion for hospitality and guest experience
As a family-owned, independent Cornish business, we value every member of our talented team.
We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work.
These include
- £13.35 per hour plus share of hotel tips
- Performance Boost Scheme - The opportunity to earn more on top of base pay.
- A people-centric working environment
- Learning and internal career progression opportunities
- A full time, permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
- Temporary on-site team accommodation is available
Perched on the rugged clifftops of North Cornwall, Bedruthan Hotel and Spa and Scarlet Hotel have always been trailblazers in hospitality—setting the standard for exceptional experiences and refined service.
When you join us, you become part of one of the UK’s most exciting independent companies.
This isn’t simply a job
— it’s the place you want to be.
#J-18808-Ljbffr
Night Reception Host in Newquay employer: Bedruthan Hotel & Spa
Join a family-owned, independent Cornish business that prioritises people, place, and purpose. As the Head of Sales and Marketing, you'll thrive in a supportive work culture that values innovation and wellbeing, while enjoying competitive benefits such as 28 days' holiday, team discounts, and opportunities for personal growth in a stunning coastal location. This is your chance to make a meaningful impact in a high-impact role within our award-winning brands: Scarlet, Bedruthan, and Create Cornwall.
StudySmarter Expert Advice🤫
We think this is how you could land Night Reception Host in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bedruthan Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bedruthan Hotel & Spa
Don't be shy about reaching out to Bedruthan Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Reception Host in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bedruthan Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bedruthan Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
