Maintenance Team Leader in Newquay

Are you a hands-on technical leader who thrives in a fast-paced environment where every day brings a new challenge? Do you have the expertise and confidence to lead the operation of pool plant systems, hot tubs and water treatment facilities while inspiring those around you? Are you passionate about creating exceptional guest experiences by keeping spa and leisure facilities running flawlessly, safely and to the very highest standards?

We’re looking for an experienced and proactive Pools & Hot Tubs Team Leader to join our Property Team across Bedruthan Hotel and Spa and Scarlet Hotel. This is a specialist, hands-on leadership role focused on the maintenance, operation and continual improvement of our spa pools, hot tubs, water systems and associated plant equipment. Alongside your technical responsibilities, you’ll provide day-to-day guidance and support to the wider maintenance team, helping to prioritise workloads, uphold compliance standards and ensure exceptional guest experiences across both hotels.

Working within a unique hospitality environment, you’ll combine strong technical expertise with leadership, organisation and problem-solving skills to oversee planned maintenance, reactive repairs and ongoing operational excellence across all pool and spa facilities. As our hotels operate seven days a week, this role includes a varied rota with regular weekend working as part of the standard schedule. Weekend shifts provide the opportunity to lead operations during our busiest guest periods, ensuring our spa and leisure facilities consistently deliver the highest standards of safety, presentation and guest enjoyment.

• Lead the day-to-day operation and maintenance of pool plant systems, hot tubs and water treatment equipment
• Support and guide team members, helping to coordinate workloads and priorities effectively
• Carry out daily checks of chemical balance, water quality and plant room performance
• Ensure all pool and spa facilities remain safe, compliant and fully operational at all times
• Respond promptly to faults, leaks or system failures, minimising disruption to guests and operations
• Oversee preventative maintenance schedules for pumps, filters, dosing systems and associated equipment
• Ensure compliance with health, safety and water hygiene regulations, including PWTAG standards
• Maintain accurate records of water testing, maintenance work and compliance checks
• Support general plumbing, mechanical and maintenance tasks where required
• Conduct regular inspections of spa and pool facilities to identify and resolve issues proactively
• Work collaboratively with the Property, Spa and wider Hotel Teams to ensure smooth daily operations
• Support refurbishment projects and continuous improvements across pool and spa facilities
• Promote high standards of cleanliness, organisation and safety within all plant rooms and working areas
• Report hazards, defects and maintenance requirements promptly and effectively
• Participate in a flexible rota including weekends, supporting seamless guest experiences during peak trading periods

• Trade qualification in Plumbing, Mechanical Engineering or Pool Plant Operations (NVQ Level 2/3, City & Guilds or equivalent) is essential
• PWTAG Pool Plant Operators Certificate (or equivalent) is highly desirable
• Proven experience maintaining pool plant systems, hot tubs or spa facilities is essential
• Previous experience leading, mentoring or supervising a team is highly desirable
• Strong understanding of water treatment systems, dosing equipment and filtration systems
• Knowledge of health & safety, COSHH and water hygiene regulations is essential
• Additional maintenance or multi-trade skills are desirable

• Strong technical understanding of pool plant and water systems
• Confident leadership and team coordination skills
• Excellent fault-finding and problem-solving ability
• High attention to detail, particularly around water quality and compliance
• Practical, hands-on and proactive approach to maintenance operations
• Ability to prioritise workloads and manage routine maintenance schedules effectively
• Strong communication and collaborative working skills across departments
• Good organisational skills and ability to maintain accurate records
• Flexible and adaptable approach to both planned and reactive maintenance work, including weekends
• Commitment to safety, compliance and delivering exceptional guest experiences

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• £13.79 per hour
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
• Local partnership discounts
• Health Shield Healthcare Plan
• On-site team accommodation is available

Perched on the rugged clifftops of North Cornwall, Bedruthan Hotel and Spa and Scarlet Hotel have always been trailblazers in hospitality — setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK’s most exciting independent companies. This isn’t simply a job — it’s the place you want to be.

AGENCIES: We’re not working with recruitment agencies on this role and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications, and agency fees will not be due.