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- Tasks: Maintain IT systems and provide tech support across our hotels.
- Company: Family-owned independent hotel group in stunning Cornwall.
- Benefits: Competitive pay, 28 days holiday, discounts, and career growth opportunities.
- Why this job: Join a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience as an IT Technician or relevant coursework required.
- Other info: Enjoy a vibrant work culture with on-site accommodation available.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Are you a tech-savvy problem solver?
Can you keep a cool head and think fast during a technical emergency?
Dreaming of living and working in beautiful Cornwall?
We’re looking for a proactive IT Technician to help maintain the integrity of our IT network and software systems across our hotels. You’ll support a wide range of departments, acting as the first point of contact for colleagues experiencing technical issues or seeking IT guidance. This hands‑on role sits at the heart of our hotels and directly contributes to the quality of our guest experience.
Whether you’re early in your IT career and keen to learn, or you bring years of experience, we encourage you to apply. We’re looking for someone with a strong grasp of systems and data, a problem‑solving mindset, and the willingness to get stuck in.
Responsibilities
- Install, configure, and maintain user workstations, servers, Wi‑Fi systems, network cabling, communication systems, TVs, and other related devices.
- Troubleshoot, prioritise, and resolve technical issues—hardware, connectivity, printers, and software—via our ticketing system.
- Carry out regular software updates, patches, and operating system upgrades.
- Manage user accounts, including creating, updating, and disabling access when required.
- Provide clear IT support and advice for both hardware and software queries.
- Assist in training team members on existing or new IT systems.
- Help maintain and grow our technical knowledgebase, including user self‑help guides.
- Liaise with third‑party IT suppliers, logging faults and assisting in swift resolutions.
- Ensure the security and integrity of business data and networks, following best practice for privacy, security, and compliance.
- Support occasional out‑of‑hours IT maintenance on live systems.
Qualifications
- Experience as an IT Technician or similar role, or relevant academic training.
- Strong diagnostic and problem‑solving abilities.
- Basic understanding of computer systems, Windows/macOS, DHCP, TCP/IP, and NAT.
- Good working knowledge of internet security and data protection principles.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.
Key Skills
- Excellent diagnostic and troubleshooting skills.
- Strong organisational and time‑management abilities, with the capacity to handle multiple tasks.
- Enthusiastic, self‑motivated, and eager to learn or share knowledge of new technologies.
- A supportive team player with excellent communication skills and a guest‑focused mindset.
- Able to work effectively both independently and as part of a team.
What We Offer
- Hourly pay: £12.60 – £14.00 DOE
- A people‑centred working environment.
- Learning opportunities and internal career progression.
- Permanent contract with 28 days holiday (rising to 29 after one year).
- Long‑service reward: enjoy a complimentary stay at Bedruthan after your first year.
- 40% off food and drinks plus discounts across various hotel services.
- Local partnership discounts.
- Health Shield Healthcare Plan.
- Temporary accommodation available.
- Working hours include one weekend day.
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. When you join our family, you’re becoming part of one of the most exciting independent hospitality businesses in the UK.
Joining our team isn’t just a job — it’s a lifestyle.
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IT Technician employer: Bedruthan Hotel Limited
Contact Detail:
Bedruthan Hotel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or events in Cornwall, and don’t be shy to introduce yourself. You never know who might have a lead on that perfect IT Technician role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, or any cool tech solutions you've implemented. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for those interviews like a pro! Research common IT Technician interview questions and practice your responses. Be ready to demonstrate your problem-solving skills with real-life examples, especially how you’ve tackled technical emergencies in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our family at Bedruthan and Scarlet!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Show Your Tech Savvy Side: Make sure to highlight your technical skills and experience in your application. We want to see how you've tackled IT challenges in the past, so share specific examples that showcase your problem-solving abilities!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to match the job description. Use keywords from the listing, like 'diagnostic skills' and 'IT support', to show us you’re the perfect fit for our team.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Bedruthan Hotel Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common issues related to Windows and MacOS, as well as networking concepts like DHCP and TCP/IP. Being able to discuss these topics confidently will show that you're ready to tackle any tech challenge.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your quick thinking and resilience in a technical emergency, which is crucial for the role.
✨Communicate Clearly and Effectively
As an IT Technician, you'll need to explain complex technical issues to non-technical staff. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you can communicate solutions in a way that's easy for everyone to understand.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work both independently and as part of a team. Share examples of how you've collaborated with others to achieve a common goal or adapted to changing circumstances. This will show that you’re not just a tech whiz, but also a great team player who can contribute to the overall success of the hotel.
