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- Tasks: Provide top-notch customer support and onboard new clients remotely.
- Company: Innovative educational tech company passionate about learning.
- Benefits: Flexible work hours, supportive environment, and career growth opportunities.
- Why this job: Make a difference in education while working from anywhere.
- Qualifications: Experience in customer support and strong communication skills.
- Other info: Join a team that values innovation and collaboration.
The predicted salary is between 13 - 16 £ per hour.
An innovative educational technology company is seeking a Product Support Specialist to provide exceptional customer support remotely. This part-time role requires experience in customer support, excellent communication, and problem-solving skills.
The successful candidate will support schools via phone, email, and chat, troubleshoot issues, and onboard new clients.
The company fosters a flexible work culture with genuine passion for education and provides a supportive environment to encourage innovation and career growth.
Remote Product Support Specialist Onboarding & Helpdesk Pro in London employer: Bedrock Learning
Contact Detail:
Bedrock Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Product Support Specialist Onboarding & Helpdesk Pro in London
✨Tip Number 1
Make sure to research the company and its products before your interview. Knowing their mission and values will help you connect with the team and show that you're genuinely interested in being part of their innovative culture.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting schools via phone, email, and chat, being clear and concise is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your ability to troubleshoot effectively in real-time.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Remote Product Support Specialist Onboarding & Helpdesk Pro in London
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let us see your genuine passion for education shine through. Share any relevant experiences or stories that highlight why you care about helping schools and students succeed.
Highlight Your Customer Support Experience: Make sure to emphasise your previous customer support roles. We want to know how you've tackled challenges, resolved issues, and provided exceptional service in the past. Specific examples can really make your application stand out!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Bedrock Learning
✨Know the Product Inside Out
Before your interview, make sure you understand the educational technology products the company offers. Familiarise yourself with their features and benefits, as well as common issues users might face. This will help you demonstrate your problem-solving skills and show that you're genuinely interested in supporting their clients.
✨Showcase Your Communication Skills
As a Product Support Specialist, you'll need to communicate effectively with clients. Prepare examples of how you've successfully resolved customer issues in the past, whether through phone, email, or chat. Practising clear and concise explanations will also help you shine during the interview.
✨Emphasise Your Passion for Education
Since the company values a genuine passion for education, be ready to discuss why you care about helping schools and students. Share any relevant experiences or stories that highlight your commitment to making a difference in the educational sector.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your troubleshooting abilities. Think of potential problems clients might encounter and how you would approach resolving them. This will not only showcase your problem-solving skills but also your ability to think on your feet.
