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- Tasks: Provide top-notch support to schools via phone, email, and live chat.
- Company: Dynamic EdTech company focused on enhancing learning outcomes.
- Benefits: Competitive salary, private medical coverage, and a friendly work culture.
- Why this job: Join a mission-driven team and make a difference in education worldwide.
- Qualifications: Experience in customer support and strong communication skills.
- Other info: Part-time role with a tech-savvy and inclusive environment.
The predicted salary is between 13 - 16 £ per hour.
An educational technology company is looking for a Product Support Specialist to offer outstanding support to schools via phone, email, and live chat. The role involves onboarding new clients and ensuring they receive optimal assistance.
Candidates should have experience in customer support, strong communication skills, and a tech-savvy attitude.
This part-time role offers a competitive salary, private medical coverage, and a friendly, inclusive work culture, all while helping to enhance learning outcomes worldwide.
Remote EdTech Product Support Specialist (Part‐Time) in London employer: Bedrock Learning
Contact Detail:
Bedrock Learning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote EdTech Product Support Specialist (Part‐Time) in London
✨Tip Number 1
Make sure to research the company and its products before your interview. Knowing their tech and how it helps schools will show that you're genuinely interested and ready to support clients effectively.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with schools via phone, email, and live chat, being clear and friendly is key. Try role-playing common support scenarios with a friend.
✨Tip Number 3
Show off your tech-savvy side! Be prepared to discuss any relevant tools or software you've used in previous roles. This will help us see that you can quickly adapt to our systems and provide top-notch support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity in EdTech.
We think you need these skills to ace Remote EdTech Product Support Specialist (Part‐Time) in London
Some tips for your application 🫡
Show Your Passion for EdTech: When writing your application, let us know why you're excited about the EdTech space. Share any personal experiences or insights that highlight your enthusiasm for enhancing learning outcomes.
Highlight Your Customer Support Experience: Make sure to detail your previous customer support roles. We want to see how you've helped clients in the past, so include specific examples of how you’ve resolved issues and provided outstanding service.
Communicate Clearly and Concisely: Strong communication skills are key for this role. Keep your application clear and to the point, using straightforward language. This will show us that you can communicate effectively with our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bedrock Learning
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the educational technology products the company offers. Understanding their features and benefits will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've provided excellent customer support. Highlight situations where you resolved issues effectively or went above and beyond for a client. This will demonstrate your capability to handle the responsibilities of the role.
✨Practice Your Communication Skills
Since this role involves interacting with clients via phone, email, and live chat, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your communication style and ensure you come across as approachable and professional.
✨Emphasise Your Tech-Savvy Attitude
Be ready to discuss your comfort level with technology and any relevant tools you've used in previous roles. Mention specific software or platforms you’re familiar with, as this will reassure the interviewer that you can quickly adapt to their systems and provide effective support.
