Account Manager

Do something transformational for young people.

Location: Hybrid-Office (London)

Type: Full time - 4-day week benefit, 100% pay for 80% time.

Team: School Partnerships

Supported by: Sales Director

About Bedrock Learning

At Bedrock Learning, we set high standards. We are building a high-performance team of people who take ownership, think commercially, and care deeply about our mission. Students cannot access the curriculum without the language that shapes it. Bedrock gives schools a structured way to build the knowledge and vocabulary students need to understand more, and achieve more, in English, science, history, and geography. Our adaptive platform drives significant gains in reading comprehension and vocabulary growth across academic subjects, in diverse schools.

We offer a trusted, supportive, and forward-thinking environment where people are encouraged to take initiative, think creatively, and grow. You will work alongside driven, collaborative colleagues, with clear expectations, strong leadership, flexibility, and genuine opportunities to progress your career. Educational impact is at the heart of what we do. Bedrock is for people who want to work hard, take responsibility, and be part of meaningful, purpose-driven work. To succeed in this role, you will need a genuine passion for learning and education.

If you are looking for a fast-paced role where you can make a real impact and grow your career, Bedrock Learning is the place for you.

Core Responsibilities

As an Account Manager at Bedrock, you will own a portfolio of school and trust customers, with responsibility for impact realisation, retention, renewals, and account growth. Trusted by more than 1,000 schools and MATs, Bedrock is a whole-school platform for teaching and assessing language, knowledge, and reading comprehension across subject areas. This is a commercially driven role, with success measured by your ability to build strong relationships, retain customers, grow accounts, and drive Net Revenue Retention, while helping schools achieve meaningful outcomes with Bedrock.

You will manage accounts strategically, work with a high level of ownership and accountability, and collaborate closely with internal teams to deliver an excellent customer experience.

Your key responsibilities will include:

• Customer Ownership and Relationship Management
  • Own and manage a portfolio of schools and multi-academy trusts
  • Build strong, trusted relationships with key stakeholders including teachers, literacy leads and senior leaders
  • Develop a deep understanding of each customer’s priorities, challenges and success criteria
  • Act as the primary point of contact across all commercial, strategic and educational conversations
• Retention and Renewals
  • Take full ownership of renewal cycles across your accounts, ensuring high retention and minimal churn
  • Proactively identify at-risk customers and take decisive action to protect the partnership
  • Lead renewal conversations, including pricing, product solutions, contract terms and negotiations
  • Maintain clear, accurate forecasts and communicate risks and opportunities effectively
• Account Growth and Expansion
  • Identify and deliver upsell and cross-sell opportunities across your portfolio
  • Support customers in expanding Bedrock across departments, year groups and trust-wide rollouts
  • Drive Net Revenue Retention through a combination of strong retention and strategic growth
• Customer Success and Engagement
  • Use Bedrock’s data dashboards to demonstrate measurable user impact and guide strategic conversations
  • Use data and segmentation to prioritise accounts and maximise commercial impact for the business and the customer
• CRM, Forecasting and Commercial Discipline
  • Maintain high standards of CRM hygiene (HubSpot), ensuring all activity, renewals and opportunities are accurately tracked
  • Use data to inform decision-making, prioritisation and forecasting
  • Take ownership of your numbers and performance
• Cross-functional Collaboration
  • Work closely with Product, Marketing, Finance and Operations to deliver a seamless experience
  • Share customer insight to inform product development and wider strategy
  • Contribute to a culture of collaboration, accountability and continuous improvement
• Reporting and Continuous Improvement
  • Track performance across retention, expansion and engagement
  • Identify trends, risks and opportunities within your portfolio
  • Contribute ideas to improve processes, strategy and overall performance

Requirements

• Minimum one year’s experience in account management, customer success or sales within a commercial, target-driven environment. Ideally, within EdTech, but we are also open to experience within other SaaS businesses.
• Bachelor's degree/equivalent or higher.
• Able to understand and explain sophisticated solutions in customer friendly language both verbally and in writing
• Help retain customers and identify growth opportunities
• Strong commercial acumen with confidence in negotiation and driving revenue outcomes
• Highly organised, with the ability to manage multiple priorities and maintain strong CRM discipline (e.g. HubSpot or Salesforce)
• Analytical and data-driven, able to assess account performance and make informed decisions
• Hard-working, accountable and motivated to deliver results in a high-performance environment
• Collaborative team player with a proactive, solutions-focused mindset
• Genuine interest in education, literacy and improving student outcomes

Your health and wellbeing

• 4-Day Week
• Comprehensive private medical coverage for you, your partner, and any children for whom you are the legal guardian, including GP services, mental health pathway, dental and optical, enhanced hospital lists and full medical cover
• Enhanced parental pay policy.
• Closure between Christmas and New Year.
• £1,000 yearly personal allowance for training and development.
• Exciting, high-growth company with the opportunity to progress rapidly.
• Company pension scheme.

Your team

A vibrant company culture, unpinned by values we live and breathe. Regular company-funded social events.

The Recruitment Process

Interested candidates are invited to submit their application. The recruitment process will include the following steps:

• Assessments and recorded video interview: Complete psychometric aptitude tests and a recorded video interview through Test Gorilla.
• Online interview: Interview with management to discuss your experience, suitability for the role and cultural alignment with Bedrock Learning.
• In-person technical & values interview: A technical task with management to demonstrate your skills for the role and alignment with our culture and values.

Join us at Bedrock Learning and be a part of a team that is enabling schools to liberate learning for all of the students. We look forward to receiving your application.

If you like the sound of this role, but find you do not fulfil every single requirement, you might still be a great candidate. If you are a woman or a person of colour, studies show you are less likely to apply for jobs where you do not meet every requirement. Bedrock Learning is an equal opportunities employer and welcomes applications from all suitable persons regardless of their race, sex, disability, religion/belief, gender identity, sexual orientation or age.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.