Manager, Account Executive in London

Location: Hybrid/London

Type: Full time - 4-day week benefit, 100% pay for 80% time.

Supported by: Sales Director

We are building a high-performance team of people who take ownership, think commercially, and care deeply about our mission. Students cannot access the curriculum without the language that shapes it. Bedrock gives schools a structured way to build the knowledge and vocabulary students need to understand more, and achieve more, in English, science, history, and geography. Our adaptive platform drives significant gains in reading comprehension and vocabulary growth across academic subjects, in diverse schools.

As an Account Manager at Bedrock, you will own a portfolio of school and trust customers, with responsibility for impact realisation, retention, renewals, and account growth. Trusted by more than 1,000 schools and MATs, Bedrock is a whole-school platform for teaching and assessing language, knowledge, and reading comprehension across subject areas. This is a commercially driven role, with success measured by your ability to build strong relationships, retain customers, grow accounts, and drive Net Revenue Retention, while helping schools achieve meaningful outcomes with Bedrock.

You will manage accounts strategically, work with a high level of ownership and accountability, and collaborate closely with internal teams to deliver an excellent customer experience.

• Customer Ownership and Relationship Management
• Act as the primary point of contact across all commercial, strategic and educational conversations.
• Take full ownership of renewal cycles across your accounts, ensuring high retention and minimal churn.
• Proactively identify at-risk customers and take decisive action to protect the partnership.
• Lead renewal conversations, including pricing, product solutions, contract terms and negotiations.
• Maintain clear, accurate forecasts and communicate risks and opportunities effectively.

• Account Growth and Expansion
• Support customers in expanding Bedrock across departments, year groups and trust-wide rollouts.
• Drive Net Revenue Retention through a combination of strong retention and strategic growth.

• Customer Success and Engagement
• Use Bedrock’s data dashboards to demonstrate measurable user impact guide strategic conversations.
• Use data and segmentation to prioritise accounts and maximise commercial impact for the business and the customer.

• CRM, Forecasting and Commercial Discipline
• Maintain high standards of CRM hygiene (HubSpot), ensuring all activity, renewals and opportunities are accurately tracked.
• Use data to inform decision-making, prioritisation and forecasting.
• Take ownership of your numbers and performance.
• Track performance across retention, expansion and engagement.
• Identify trends, risks and opportunities within your portfolio.
• Contribute ideas to improve processes, strategy and overall performance.

Minimum one year’s experience in account management, customer success or sales within a commercial, target-driven environment. Bachelor's degree/equivalent or higher. Able to understand and explain sophisticated solutions in customer-friendly language, both verbally and in writing. Experience owning customer retention and driving net revenue retention. Strong commercial acumen with confidence in negotiation and driving revenue outcomes. Highly organised, with the ability to manage multiple priorities and maintain strong CRM discipline (e.g. HubSpot or Salesforce). Experience supporting senior school leaders, MAT leaders, and classroom teachers. Able to travel to customer schools.

Competitive salary of £40,000-£50,000 annually. Comprehensive private medical coverage for you, your partner, and any children for whom you are the legal guardian, including GP services, mental health pathway, dental and optical, enhanced hospital lists and full medical cover. Enhanced parental pay policy. £1,000 yearly personal allowance for training and development. Exciting, high-growth company with the opportunity to progress rapidly. Company pension scheme. A vibrant company culture, unpinned by values we live and breathe. Regular company-funded social events.

Assessments and recorded video interview: Complete psychometric aptitude tests and a recorded video interview through Test Gorilla. Online interview: Interview with management to discuss your experience, suitability for the role and cultural alignment with Bedrock Learning. A technical task with management to demonstrate your skills for the role and alignment with our culture and values.

If you are a woman or a person of colour, studies show you are less likely to apply for jobs where you do not meet every requirement. Bedrock Learning is an equal opportunities employer and welcomes applications from all suitable persons regardless of their race, sex, disability, religion/belief, gender identity, sexual orientation or age.