At a Glance
- Tasks: Manage school accounts, build relationships, and drive customer success.
- Company: Join Bedrock Learning, a forward-thinking EdTech company making a real impact.
- Benefits: Enjoy a 4-day work week, competitive salary, and comprehensive health coverage.
- Other info: Dynamic environment with opportunities for rapid career progression.
- Why this job: Make a difference in education while growing your career in a vibrant team.
- Qualifications: Experience in account management or sales, with strong communication skills.
The predicted salary is between 50000 - 50000 £ per year.
Location: Hybrid/London
Type: Full time - 4-day week benefit, 100% pay for 80% time.
Salary: £40,000-£50,000 + OTE DOE.
Team: School Partnerships
Supported by: Sales Director
Closing date: Friday 31st July 2026
Start date: Commencement Upon Hiring
About Bedrock Learning
At Bedrock Learning, we set high standards. We are building a high-performance team of people who take ownership, think commercially, and care deeply about our mission. Students cannot access the curriculum without the language that shapes it. Bedrock gives schools a structured way to build the knowledge and vocabulary students need to understand more, and achieve more, in English, science, history, and geography. Our adaptive platform drives significant gains in reading comprehension and vocabulary growth across academic subjects, in diverse schools. We offer a trusted, supportive, and forward-thinking environment where people are encouraged to take initiative, think creatively, and grow. You will work alongside driven, collaborative colleagues, with clear expectations and strong leadership. Educational impact is at the heart of what we do. Bedrock is for people who want to work hard, take responsibility, and be part of meaningful, purpose-driven work. If you are looking for a fast-paced role where you can make a real impact and grow your career, Bedrock Learning is the place for you.
Core Responsibilities
- Own and manage a portfolio of schools and multi-academy trusts.
- Build strong, trusted relationships with key stakeholders including teachers, literacy leads and senior leaders.
- Develop a deep understanding of each customer’s priorities, challenges and success criteria.
- Act as the primary point of contact across all commercial, strategic and educational conversations.
- Take full ownership of renewal cycles across your accounts, ensuring high retention and minimal churn.
- Proactively identify at-risk customers and take decisive action to protect the partnership.
- Lead renewal conversations, including pricing, product solutions, contract terms and negotiations.
- Maintain clear, accurate forecasts and communicate risks and opportunities effectively.
- Identify and deliver upsell and cross-sell opportunities across your portfolio.
- Support customers in expanding Bedrock across departments, year groups and trust-wide rollouts.
- Drive Net Revenue Retention through a combination of strong retention and strategic growth.
- Use Bedrock’s data dashboards to demonstrate measurable user impact guide strategic conversations.
- Use data and segmentation to prioritise accounts and maximise commercial impact for the business and the customer.
- Maintain high standards of CRM hygiene (HubSpot), ensuring all activity, renewals and opportunities are accurately tracked.
- Work closely with Product, Marketing, Finance and Operations to deliver a seamless experience.
- Track performance across retention, expansion and engagement.
- Identify trends, risks and opportunities within your portfolio.
Requirements
- Minimum one year’s experience in account management, customer success or sales within a commercial, target-driven environment.
- Bachelor's degree/equivalent or higher.
- Able to understand and explain sophisticated solutions in customer-friendly language, both verbally and in writing.
- Experience owning customer retention and driving net revenue retention.
- Strong commercial acumen with confidence in negotiation and driving revenue outcomes.
- Highly organised, with the ability to manage multiple priorities and maintain strong CRM discipline (e.g. HubSpot or Salesforce).
- Experience supporting senior school leaders, MAT leaders, and classroom teachers.
- Eligible to work in the United Kingdom.
- Able to travel to customer schools.
Benefits
- Competitive salary of £40,000-£50,000 annually.
- Comprehensive private medical coverage for you, your partner, and any children for whom you are the legal guardian.
- Enhanced parental pay policy.
- Eye examination scheme.
- Closure between Christmas and New Year.
- £1,000 yearly personal allowance for training and development.
- Exciting, high-growth company with the opportunity to progress rapidly.
- Company pension scheme.
The Recruitment Process
Interested candidates are invited to submit their application. The recruitment process will include assessments and recorded video interview, online interview, and in-person technical & values interview.
Join us at Bedrock Learning and be a part of a team that is enabling schools to liberate learning for all of the students. We look forward to receiving your application.
If you like the sound of this role, but find you do not fulfil every single requirement, you might still be a great candidate. Bedrock Learning is an equal opportunities employer and welcomes applications from all suitable persons regardless of their race, sex, disability, religion/belief, gender identity, sexual orientation or age.
Account Manager in London employer: Bedrock Learning, Inc.
At Bedrock Learning, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and well-being. With a unique 4-day work week and comprehensive benefits including private medical coverage and a generous training allowance, our team members are empowered to thrive both personally and professionally. Join us in London to make a meaningful impact in education while enjoying a collaborative environment that values creativity and initiative.
