At a Glance
- Tasks: Lead overnight operations, ensuring smooth service and guest satisfaction.
- Company: Luxury hotel and spa with a focus on exceptional hospitality.
- Benefits: Free meals, extra leave on your birthday, and generous discounts.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Experience in a supervisory role and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About Us
BedfordLodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.
The Team
Our continuing success is based on the team we have working here. We look not only for skills, but also passion and enthusiasm and the ability to deliver outstanding service & hospitality. We are a privately owned, independent 4 Red Star Hotel and Spa. We strive to create a great workplace for our staff which includes many staff benefits.
The Position
We are seeking a Night Supervisor to lead overnight operations and ensure a smooth, safe, and professional service throughout the night. This role builds on the traditional Night Porter position by adding leadership, decision-making, and operational responsibility. The Night Supervisor will act as the senior point of contact on site overnight, supporting guests, managing the night team, and ensuring all procedures, standards, and safety requirements are met.
Job Responsibilities
- Ensure the smooth running of the property during overnight hours
- Conduct regular checks of all public areas, ensuring cleanliness, safety, and presentation standards
- Complete night audit procedures and maintain accurate records
- Handle guest arrivals, departures, and requests efficiently
- Monitor security systems and respond to alarms or incidents
- Lead and supervise the night team, providing direction and support throughout the shift
- Act as the manager on duty overnight, making decisions in the absence of senior management
- Ensure all team members follow company standards, policies, and procedures
- Support training and onboarding of new night staff
- Manage shift handovers, ensuring clear communication with day teams
- Address and resolve any staff or guest issues professionally and promptly
- Deliver exceptional customer service at all times
- Handle guest complaints or concerns confidently, escalating where necessary
- Ensure a welcoming and safe environment for all guests
- Take responsibility for the safety and security of the building overnight
- Conduct fire safety checks and ensure compliance with emergency procedures
- Respond effectively to emergencies, incidents, or disturbances
- Maintain incident logs and report any issues to senior management
- Prepare reports for management (incident reports, night audit summaries, etc.)
- Ensure accurate completion of all required documentation
- Manage any late-night bookings, billing, or cash handling
About You
You will bring:
- Previous experience in a night supervisory role preferable with proven ability to lead and supervise a small team
- A positive attitude with excellent communication skills
- A smart and professional appearance
- Computer literacy
- Cash handling experience
- Strong problem solving and decision-making skills
- Previous Bar experience is desirable but not essential
- Proactive and able to take initiative
- Professional and approachable
- Strong attention to detail
- Flexibility with working hours, including weekend and bank holidays
- Ability to work independently and remain calm under pressure
Why Join our Team
A privately owned, independent hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team. We are all exceptionally proud to work here and of the work that we do.
What We Offer
- Employee Assistance Programme (Hospitality Action)
- Free meals whilst on duty
- Paid breaks
- An extra day of leave on your birthday
- Complimentary membership of The Health & Fitness Club
- Discounted membership of The Health & Fitness Club for your partner
- 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
- 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
- Discounted accommodation rates
- Discounted hotel stays across the Pride of Britain hotel group
- Option to purchase wine at cost price
- Long service awards
- Reward and recognition scheme
- Generous ‘Refer a Friend’ scheme
- Pension scheme
- Industry relevant training
Compensation: Competitive salary
Night Porter Supervisor in Newmarket employer: Bedford Lodge Hotel
Bedford Lodge Hotel & Spa is an exceptional employer, offering a supportive and inclusive work environment where passion for hospitality is celebrated. With a focus on employee well-being, staff enjoy numerous benefits including free meals, extra leave on birthdays, and discounts on spa treatments and hotel stays. The hotel's commitment to professional growth and recognition ensures that team members can thrive in their careers while contributing to creating memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter Supervisor in Newmarket
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Bedford Lodge Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Bedford Lodge Hotel
Don't be shy about reaching out to Bedford Lodge Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter Supervisor in Newmarket
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Bedford Lodge Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Bedford Lodge Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
