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For Companies At a Glance
- Tasks: Join our reception team and create memorable experiences for guests.
- Company: Luxury hotel and spa in beautiful Newmarket, Suffolk.
- Benefits: Free meals, extra leave on your birthday, and discounts on food and spa treatments.
- Why this job: Be part of a passionate team dedicated to outstanding hospitality.
- Qualifications: Experience in hospitality and a passion for customer service.
- Other info: Enjoy a supportive work environment with great career growth opportunities.
The predicted salary is between 22000 - 30000 £ per year.
About Us
Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.
The Team
Our continuing success is based on the team we have working here. We look not only for skills, but also passion and enthusiasm and the ability to deliver outstanding service & hospitality. We are a privately owned, independent 4 Red Star Hotel and Spa. The successful candidate will be joining our Front Office team at Bedford Lodge Hotel & Spa. We strive to create a great workplace for our staff which includes many staff benefits.
The Position
We are looking for a full-time Receptionist to be an integral part of our reception team. Reporting to the Front Office Manager, you will be responsible for assisting with the day-to-day running of the reception desk, handling enquiries, problem solving and ensuring an exceptional service and experience for guests. You will be available to work 5 shifts out of 7, on a rota basis including weekends.
About You
Ideally you will have reception experience within a hotel or hospitality environment. You’ll be passionate about creating the very best guest experience – customer service will always be at the forefront of your mind. You’ll bring enthusiasm, experience, organisational skills and a strong team-working spirit. You’ll have excellent communication skills, a professional attitude and be proactive and self-motivated.
Why Join our Team
A privately owned, independent hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team. We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?
What We Offer
- Employee Assistance Programme (Hospitality Action)
- Free meals whilst on duty
- Paid breaks
- An extra day of leave on your birthday
- Complimentary membership of The Health & Fitness Club
- Discounted membership of The Health & Fitness Club for your partner
- 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
- 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
- Discounted accommodation rates
- Discounted hotel stays across the Pride of Britain hotel group
- Option to purchase wine at cost price
- Long service awards
- Reward and recognition scheme
- Generous ‘Refer a Friend’ scheme
- Pension scheme
- Industry relevant training
- Competitive salary
Hotel Receptionist in Newmarket employer: Bedford Lodge Hotel
Contact Detail:
Bedford Lodge Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Newmarket
✨Tip Number 1
Get to know the hotel! Before your interview, take some time to research Bedford Lodge Hotel & Spa. Familiarise yourself with its history, services, and what makes it unique. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their team.
✨Tip Number 2
Practice your customer service skills! As a potential receptionist, you'll need to demonstrate your ability to handle enquiries and solve problems. Role-play common scenarios with a friend or family member to build your confidence and showcase your passion for delivering outstanding service.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you choose an outfit that reflects the professionalism and charm of Bedford Lodge Hotel & Spa. A polished appearance will show that you take the opportunity seriously and are ready to represent the hotel.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, so don’t hesitate to submit your application online and let us know why you’d be a great fit for the Front Office team!
We think you need these skills to ace Hotel Receptionist in Newmarket
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through. We want to see that you genuinely care about creating memorable experiences for our guests!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hotel or hospitality settings. We love seeing how your skills align with what we do at Bedford Lodge Hotel & Spa.
Be Professional Yet Friendly: Your written communication should reflect the professional yet warm atmosphere we foster here. Use a friendly tone while maintaining professionalism to show us you’re a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bedford Lodge Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research Bedford Lodge Hotel & Spa. Familiarise yourself with its history, services, and what makes it unique. This will not only impress the interviewers but also help you answer questions more confidently.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond for a guest. This will demonstrate that you truly understand the importance of customer service in the hospitality industry.
✨Prepare for Common Receptionist Scenarios
Think about typical situations a hotel receptionist might face, such as handling complaints or managing busy check-in times. Prepare responses on how you would handle these scenarios, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like at the reception desk. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
