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For Companies At a Glance
- Tasks: Create exceptional experiences for guests and manage daily operations of events.
- Company: Luxury hotel in Newmarket, offering modern comfort and hospitality.
- Benefits: Free meals, extra leave on your birthday, discounts, and training opportunities.
- Other info: Dynamic environment with opportunities for career growth and recognition.
- Why this job: Join a passionate team and make memorable moments for guests.
- Qualifications: Proven hospitality experience and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.
The Position
As a Conference & Events Operations Manager, you will be responsible for creating exceptional experiences for our guests with full responsibility for the day to day running of the operations during each service period. You will strive to continually improve guests' and employees' satisfaction and maximise the financial performance in the meeting and events business. You will support the conference & events team in an operational and managerial capacity, ensuring that conference rooms are set up as required, that guests are welcomed to the venue as well as being the first port of call on the day. You’ll need to have experience motivating a team within the hospitality industry, be highly conscientious and be ready to hit the ground running.
The Team
Our Conference & Events team provide the highest levels of service and hospitality to our corporate and private guests. With six stylish state-of-the-art dedicated conference and event rooms – we are a preferred and popular venue for conferences, training events, business seminars, weddings, and birthday celebrations. Whatever the event our team provides an efficient, attentive, and friendly service.
About You
You will have proven hospitality experience, ideally from a Hotel or Conference & Wedding facility. You will be highly organised and focussed on delivering our high standards of service. You will be proactive, enthusiastic and motivated to work with all departments within the Hotel to ensure the smooth running of our Conference & Events facility.
- A proven hospitality professional ideally in a similar role within a hotel, or events facility.
- Excellent customer service experience, organisational and communication skills.
- Ability to supervise a wide variety of events and weddings with a proactive and positive attitude.
- Strong leadership skills, leading by example with the ability to maintain consistency of service through support with training and motivating the team.
- Ensure effective high standards of employee compliance and operational standards to a 4 Red Star level are maintained.
- Ability to liaise with the reception team with restaurant bookings and the kitchens as required.
- Administrative skills with an eye for detail.
- Knowledge of Microsoft software, Opera and Zonal till systems advantageous.
- Immaculately presented with an approachable and friendly personality.
You will support the Conference and Events Coordinator with show rounds and booking management and may also be required to provide cover during periods of annual leave. You will support the wider management team and the hotel by undertaking Duty Manager shifts as required. You will represent your department and provide updates at monthly internal meetings, including Head of Department meetings, Financial Review meetings, Sales and marketing meetings and Food and Beverage meetings.
Why Join our Team
A privately owned, independent Hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team. We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?
What We Offer
- Employee Assistance Programme (Hospitality Action)
- Free meals whilst on duty
- Paid breaks
- An extra day of leave on your birthday
- Complimentary membership of The Health & Fitness Club
- Discounted membership of The Health & Fitness Club for your partner
- 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
- 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
- Discounted accommodation rates
- Discounted hotel stays across the Pride of Britain hotel group
- Option to purchase wine at cost price
- Long service awards
- Reward and recognition scheme
- Generous ‘Refer a Friend’ scheme
- Pension scheme
- Industry relevant training
Conference & Events Operations Manager in Newmarket employer: Bedford Lodge Hotel & Spa
Contact Detail:
Bedford Lodge Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Events Operations Manager in Newmarket
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow hospitality professionals, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or team members, let your enthusiasm for the role shine through. We want to see your passion for creating exceptional guest experiences – it’s what makes you stand out!
✨Tip Number 3
Prepare for interviews by researching the company and its values. We recommend thinking about how your experience aligns with their mission. This way, you can demonstrate that you’re not just a fit for the role, but also for the team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Bedford Lodge Hotel & Spa.
We think you need these skills to ace Conference & Events Operations Manager in Newmarket
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and commitment to creating exceptional guest experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Conference & Events Operations Manager role. Highlight relevant skills and experiences that align with the job description, showing us why you're the perfect fit for our team.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to see your personality come through, so don’t be afraid to let your voice shine while keeping it professional.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're keen on joining our fantastic team at Bedford Lodge Hotel & Spa!
How to prepare for a job interview at Bedford Lodge Hotel & Spa
✨Know the Venue Inside Out
Before your interview, take some time to research Bedford Lodge Hotel & Spa. Familiarise yourself with its history, facilities, and the types of events they host. This will not only show your genuine interest but also help you tailor your answers to align with their values and expectations.
✨Showcase Your Leadership Skills
As a Conference & Events Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight how you maintain high service standards and ensure team cohesion during busy events.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-time situations. Think about challenges you've faced in previous roles, especially in hospitality, and how you overcame them. Be ready to discuss how you would handle specific event-related issues, like last-minute changes or guest complaints.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Make sure you dress immaculately for your interview, reflecting the high standards of Bedford Lodge Hotel & Spa. A polished appearance combined with a friendly attitude will set the right tone and show that you understand the importance of presentation in this role.