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- Tasks: Join our team as a Spa Receptionist, welcoming guests and managing bookings.
- Company: Bedford Lodge Hotel & Spa is a luxury destination in Newmarket, Suffolk.
- Benefits: Enjoy free meals, discounts on treatments, and extra leave on your birthday.
- Why this job: Be part of a passionate team creating memorable experiences for guests.
- Qualifications: Experience in reception or hospitality is preferred; enthusiasm is key!
- Other info: Full-time role with a rota including weekends; training provided.
The predicted salary is between 24000 - 36000 £ per year.
Bedford Lodge Hotel & Spa is a luxury, four AA Red Star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.
Our continuing success is based on the team we have working here. We look not only for skills, but also passion and enthusiasm and the ability to deliver outstanding service & hospitality. The successful candidate will be joining our wonderful team in The Spa at Bedford Lodge Hotel. We strive to create a great workplace for our staff which includes many staff benefits and continuous training.
We are looking for an enthusiastic Spa Receptionist with a passion for exemplary guest service, to join our high performing Reception & Reservations Team. Reporting to the Spa Manager, you will be responsible for assisting with the day to day running of the reception desk and guest communications. You will welcome guests and answer all enquiries with patience whilst observing set standards in terms of exemplary customer care. Ensuring bookings are made to maximize the business and aiming to provide all guests with the best possible service and a memorable experience.
You will have exceptional communication skills and the ability to build an instant rapport with our guests. You will also develop a complete and detailed knowledge of all treatments and services, plus any promotions that may be on offer at the time. This is a full-time position. You will be available to work 5 shifts per week on a rota basis including weekends.
Ideally you will have reception or reservationist experience within a Spa, salon, hotel or hospitality environment. Passionate about creating the very best guest experience – guest service will always be at the forefront of your mind. You will bring enthusiasm, experience, organisation skills and strong team working spirit to the role here at Bedford Lodge Hotel & Spa. You will have excellent communication skills, a professional attitude and be pro-active and self-motivated.
A privately owned, independent hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team. We are all exceptionally proud to work here and of the work that we do.
What We Offer:
- Employee Assistance Programme (Hospitality Action)
- Free meals whilst on duty
- Paid breaks
- An extra day of leave on your birthday
- Complimentary membership of The Health & Fitness Club
- Discounted membership of The Health & Fitness Club for your partner
- 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
- 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
- Discounted accommodation rates
- Discounted hotel stays across the Pride of Britain hotel group
- Option to purchase wine at cost price
- Long service awards
- Reward and recognition scheme
- Generous ‘Refer a Friend’ scheme
- Pension scheme
- Industry relevant training
Spa Receptionist employer: Bedford Lodge Hotel & Spa Newmarket
Contact Detail:
Bedford Lodge Hotel & Spa Newmarket Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the services and treatments offered at Bedford Lodge Hotel & Spa. This knowledge will not only help you answer guest enquiries confidently but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Showcase your passion for customer service by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your commitment to creating memorable experiences, which is key for a Spa Receptionist.
✨Tip Number 3
Network with current or former employees of Bedford Lodge Hotel & Spa if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the team.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts, especially weekends. Emphasising your willingness to adapt to the rota will show that you're committed to being a reliable team member.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception or hospitality roles. Emphasise any previous work in spas, salons, or hotels, and showcase your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for guest service and your enthusiasm for the role. Mention specific experiences that demonstrate your ability to create memorable moments for guests.
Showcase Communication Skills: In your application, highlight your exceptional communication skills. Provide examples of how you've built rapport with guests or handled enquiries effectively in past roles.
Research Bedford Lodge Hotel & Spa: Familiarise yourself with Bedford Lodge Hotel & Spa's values and services. Mention in your application why you want to be part of their team and how you align with their commitment to outstanding service.
How to prepare for a job interview at Bedford Lodge Hotel & Spa Newmarket
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing exceptional guest experiences. Share examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Know the Spa Services Inside Out
Familiarise yourself with the treatments and services offered at Bedford Lodge Hotel & Spa. Being knowledgeable will not only impress the interviewers but also demonstrate your commitment to the role.
✨Demonstrate Strong Communication Skills
Practice clear and confident communication. During the interview, focus on how you can build rapport with guests and handle enquiries with patience and professionalism.
✨Highlight Teamwork and Organisation Skills
Discuss your ability to work well in a team and manage multiple tasks efficiently. Provide examples of how you've collaborated with colleagues in previous roles to enhance the guest experience.
