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For Companies At a Glance
- Tasks: Oversee daily hotel operations, ensuring guest satisfaction and smooth service.
- Company: Luxury independent hotel and spa in beautiful Newmarket, Suffolk.
- Benefits: Free meals, extra birthday leave, discounts on food and spa treatments.
- Why this job: Join a passionate team creating memorable experiences for guests.
- Qualifications: Experience in hospitality, strong leadership, and excellent communication skills.
- Other info: Part-time role with flexible shifts and great career development opportunities.
The predicted salary is between 12 - 15 £ per hour.
About Us
Bedford Lodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.
The Team
Our continuing success is based on the team we have working here. We look not only for skills, but also passion and enthusiasm and the ability to deliver outstanding service & hospitality. We are a privately owned, independent 4 Red Star Hotel and Spa. We strive to create a great workplace for our staff which includes many staff benefits.
The Position
As a Duty Manager, you have the opportunity to develop your skills within a unique independent hotel, 2-rosette restaurant and spa environment. You will be responsible for overseeing the daily hotel operation during your shift, acting as the main point of contact for guests and staff - ensuring the smooth functioning of the hotel with a focus on guest satisfaction. Some key responsibilities include maintaining standards of service across the hotel, supporting staff, ensuring budget adherence and responding to guest queries or problems. This is a part-time position (3 shifts/24 hours per week). Weekend availability is essential, and you will be required to work Early (from 7am) and Late shifts (until 11:30pm).
About You
You will be an excellent communicator and team player with a passion for outstanding guest service and hospitality. You will be calm under pressure, adaptable, flexible and highly organised. You will be confident to deal with the variety of tasks that arise. You will have:
- Previous experience within a hospitality / hotel environment.
- A commitment to delivering exceptional hospitality and guest service.
- Strong leadership skills and the ability to take responsibility.
- Excellent personal presentation.
- A desire to work flexibly and provide support to a wide variety of hotel departments, including Front Office, Restaurant and Bar.
Why Join our Team
A privately owned, independent hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team. We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?
What We Offer
- Employee Assistance Programme (Hospitality Action)
- Free meals whilst on duty
- Paid breaks
- An extra day of leave on your birthday
- Complimentary membership of The Health & Fitness Club
- Discounted membership of The Health & Fitness Club for your partner
- 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
- 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
- Discounted accommodation rates
- Discounted hotel stays across the Pride of Britain hotel group
- Option to purchase wine at cost price
- Long service awards
- Reward and recognition scheme
- Generous ‘Refer a Friend’ scheme
- Pension scheme
- Industry relevant training
Hotel Duty Manager in Newmarket employer: Bedford Lodge Hotel & Spa Newmarket
Contact Detail:
Bedford Lodge Hotel & Spa Newmarket Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Duty Manager in Newmarket
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and don’t be shy about letting people know you’re on the lookout for a Duty Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face as a Duty Manager. Think about how you’d handle guest complaints or manage staff during busy shifts. Confidence is key, so the more you prepare, the better you'll shine!
✨Tip Number 3
Show off your passion for hospitality! When you get the chance to chat with potential employers, share your experiences and what excites you about working in a luxury hotel environment. Let them see your enthusiasm for creating memorable moments for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at Bedford Lodge Hotel & Spa. We can’t wait to hear from you!
We think you need these skills to ace Hotel Duty Manager in Newmarket
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the opportunity to create memorable moments for our guests.
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality. We love seeing how your previous roles have prepared you for the Duty Manager position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Bedford Lodge Hotel & Spa!
How to prepare for a job interview at Bedford Lodge Hotel & Spa Newmarket
✨Know the Hotel Inside Out
Before your interview, take some time to research Bedford Lodge Hotel & Spa. Familiarise yourself with its history, services, and unique offerings. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for delivering outstanding guest service. Share specific examples from your previous experience where you went above and beyond to ensure guest satisfaction. This aligns perfectly with what they’re looking for in a Duty Manager.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need strong leadership abilities. Be prepared to discuss how you've successfully managed teams or resolved conflicts in past roles. Highlight your calmness under pressure and adaptability, as these traits are crucial in a busy hotel environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or how they measure guest satisfaction. This shows that you’re not just interested in the role, but also in contributing positively to their team.