At a Glance
- Tasks: Be the go-to person for student support and academic guidance.
- Company: Cranfield University, a leader in higher education with a focus on student experience.
- Benefits: Competitive salary, potential for progression, and a supportive work environment.
- Other info: Join a diverse team committed to equality and inclusion.
- Why this job: Make a real difference in students' academic journeys and enhance their university experience.
- Qualifications: Experience in administration, strong communication skills, and a passion for customer service.
The predicted salary is between 29363 - 34332 £ per year.
Location: Cranfield
Hours: Full time, fixed term for 12 months
Salary: Starting salary ranges from £29,363 to £34,332 per annum, pro rata, with potential progression up to £40,180 per annum pro rata
Responsibilities:
- Serve as the key point of contact for students, staff and external partners on specific courses for advice, guidance and help.
- Deliver academic administration and student support, ensuring high levels of customer service and student satisfaction.
- Ensure the student experience of administrative services on your portfolio of courses and programmes is effective, consistent and of a high standard.
- Work closely with academic staff such as Course Directors and Module Leaders to achieve a consistent and high standard of student experience.
Qualifications:
- Experienced, self‑motivated administrator with a passion for high quality customer service.
- IT literate, proficient with Microsoft packages and database applications.
- Experience in academic administration, preferably within a higher education institution, and familiarity with relevant regulations.
- High degree of accuracy and attention to detail.
- Excellent communication skills.
- Proven analytical, problem‑solving and decision‑making skills.
We are a Disability Confident Employer and promote equality, diversity and inclusion.
Student and Academic Support Lead employer: Bedford Independent
Cranfield University is an exceptional employer that prioritises the growth and development of its staff while fostering a supportive and inclusive work culture. With a commitment to high-quality customer service and student satisfaction, employees benefit from a collaborative environment where they can make a meaningful impact on the student experience. Located in Cranfield, the university offers competitive salaries and opportunities for professional progression, making it an attractive place for those seeking rewarding employment in higher education.
StudySmarter Expert Advice🤫
We think this is how you could land Student and Academic Support Lead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cranfield University on LinkedIn. A friendly chat can give us insider info about the role and help us stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and academic administration. We should also think of examples that showcase our problem-solving skills and customer service experience.
✨Tip Number 3
Showcase our passion for high-quality customer service during the interview. We can share specific instances where we went above and beyond to help students or colleagues, making it clear that we’re all about enhancing the student experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or additional roles that might pop up.
We think you need these skills to ace Student and Academic Support Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student and Academic Support Lead role. Highlight your experience in academic administration and customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Communication Skills:Since excellent communication is a must-have for this role, don’t shy away from demonstrating your ability to convey information clearly. Use examples from your past experiences where you’ve successfully communicated with students or staff to resolve issues.
Be Detail-Oriented:Attention to detail is crucial in academic administration. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bedford Independent
✨Know Your Stuff
Make sure you’re familiar with the specific courses and programmes you'll be supporting. Research Cranfield University’s values and how they align with your own. This will help you demonstrate your passion for high-quality customer service during the interview.
✨Showcase Your Experience
Prepare examples from your past roles that highlight your experience in academic administration. Be ready to discuss how you've ensured a high standard of student experience and how you’ve worked with academic staff to achieve this.
✨Communication is Key
Brush up on your communication skills! Think about how you can convey complex information clearly and effectively. You might even want to practice explaining a challenging concept to a friend to ensure you can articulate your thoughts well.
✨Be Ready for Problem-Solving
Expect questions that assess your analytical and problem-solving skills. Prepare scenarios where you successfully resolved issues or improved processes, as this will show your ability to make decisions under pressure and enhance the student experience.
