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- Tasks: Ensure accurate service charge info for tenants and leaseholders while collaborating across teams.
- Company: Milton Keynes City Council, dedicated to building inclusive communities.
- Benefits: 28 days holiday, excellent pension, family-friendly policies, and employee discounts.
- Other info: Flexible working options with great career growth opportunities.
- Why this job: Make a real difference in residents' lives while developing your financial skills.
- Qualifications: Experience in housing finance, strong Excel skills, and ability to communicate clearly.
The predicted salary is between 32061 - 36363 £ per year.
We’re recruiting a Service Charge Analyst to join our Housing Finance Team. In this role, you’ll help ensure our service charge information is accurate, fair and easy to understand for around fourteen thousand tenants, leaseholders and shared owners. You’ll work closely with colleagues across housing, maintenance, development and finance, helping us do the right thing and act as one council. This is a rewarding opportunity to combine financial skills with a strong customer focus, supporting residents to understand their charges and ensuring costs are allocated and recovered in line with leases, policies and regulations. This role may be suitable for home working, following an assessment. Home-based roles require a minimum of one day in the office/site per week.
Main Responsibility:
- Help prepare accurate annual service charge estimates and service charge statements for the year end, ensuring costs follow policies and leases.
- Maintain specific service charge schedules, supporting around eight million pounds in annual income and recommending fair adjustments where needed.
- Keep housing and finance system data accurate by supporting data cleansing and improvements to coding.
- Support tenant and leaseholder consultations by providing clear and jargon free explanations and resolving queries.
- Work with teams across the council to gather information and provide advice tailored to different audiences.
- Provide financial information/or modelling for procurement, Freedom of Information requests and new service charges.
The Ideal Candidate:
- Experienced in service charges, housing finance or similar work, with good understanding of relevant principles and legislation.
- Confident using Excel, Word and PowerPoint and able to analyse financial data.
- Organised, careful with detail and able to manage priorities in a busy environment.
- Able to explain financial information clearly to people with different levels of knowledge.
- Curious, solutions focused and able to apply creative thinking.
- Someone who lives our values: dedicated, respectful and collaborative.
Package Description:
- Great holiday benefits – most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.
- Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme – low-cost leasing of electric and low emission vehicles.
- Blue Light Card – employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Closing date: 03/05/2026
How to apply: Apply online
Service Charge Analyst in Milton Keynes employer: Bedford Independent
Contact Detail:
Bedford Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Analyst in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the housing finance sector, especially those at Milton Keynes Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for your interview by brushing up on service charge principles and relevant legislation. We want you to feel confident explaining financial concepts clearly, so practice makes perfect!
✨Tip Number 3
Show off your Excel skills! Be ready to discuss how you've used data analysis in past roles. We love candidates who can demonstrate their ability to manage financial data effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Milton Keynes Council.
We think you need these skills to ace Service Charge Analyst in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Charge Analyst role. Highlight your experience in housing finance and service charges, and show us how your skills align with what we're looking for.
Be Clear and Concise: When writing your application, keep it straightforward and jargon-free. We want to see your ability to explain financial information clearly, so make sure your writing reflects that!
Show Your Customer Focus: Since this role involves supporting tenants and leaseholders, emphasise any experience you have in customer service or communication. Let us know how you've helped others understand complex information in the past.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Bedford Independent
✨Know Your Numbers
As a Service Charge Analyst, you'll be dealing with financial data daily. Brush up on your understanding of service charges, housing finance principles, and relevant legislation. Be prepared to discuss how you would ensure accuracy in service charge estimates and statements.
✨Excel at Excel
Since the role requires confidence in using Excel, make sure you're comfortable with data analysis and financial modelling. Practise common functions and features that could come up during the interview, like pivot tables or VLOOKUP, to demonstrate your skills effectively.
✨Communicate Clearly
You'll need to explain complex financial information to tenants and leaseholders. Prepare examples of how you've simplified jargon-heavy concepts in the past. This will show your ability to tailor your communication style to different audiences, which is crucial for this role.
✨Show Your Collaborative Spirit
The job involves working closely with various teams across the council. Think of instances where you've successfully collaborated with others to achieve a common goal. Highlight your dedication, respect, and collaborative nature to align with the council's values.