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- Tasks: Patrol and monitor parking restrictions, ensuring compliance with council regulations.
- Company: Luton Borough Council, dedicated to serving the local community.
- Benefits: Competitive salary, flexible working arrangements, and a chance to make a difference.
- Why this job: Join a passionate team and contribute to Luton’s vision for a better future.
- Qualifications: Customer care experience and knowledge of parking legislation preferred.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 22400 - 25600 £ per year.
We wish to strengthen our dynamic team of Civil Enforcement Officers serving the local community. You will be required to patrol and monitor all parking restrictions both on and off street ensuring adherence to all parking regulations in accordance with the Council’s parking policies and procedures.
You should have excellent customer care experience, be confident, willing to assist and advise the public on all parking matters. You should also be able to demonstrate an ability to deal with people in difficult situations and be able to record written evidence in a pocket book that is legible. Working outside in all weathers, on your feet or in a mobile patrol, you will have legible handwriting and a full manual driving license would also be helpful.
Hours of work are defined by management but will be shifts between 7am and 10pm. We are also very happy to discuss other flexible working arrangements. Please note this role does not attract sponsorship.
You’ll have knowledge of Customer Care Principles, Basic knowledge of Parking legislation or NVQ 2 Parking Control or equivalent in-depth experience. If you’re an experienced and collaborative individual, you could help to drive the Council’s vision by liaising with stakeholders, and contribute to the achievement of the wider aims and operational objectives and future state. This is a public facing role so you’ll need to show off your fluency in speaking and writing English.
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents. The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough.
Closing date: 27/01/2026
How to apply: Apply online
Civil Enforcement Officer in Luton employer: Bedford Independent
Contact Detail:
Bedford Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Enforcement Officer in Luton
✨Tip Number 1
Get to know the company! Research Luton Borough Council and their vision. Understanding their goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer care skills! Since this role is all about interacting with the public, think of scenarios where you might need to handle difficult situations. Role-playing these situations can boost your confidence and prepare you for real-life encounters.
✨Tip Number 3
Be ready to showcase your communication skills! Whether it’s speaking or writing, make sure you can clearly express your thoughts. You might even want to prepare a few examples of how you've effectively communicated in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to highlight your relevant experience and passion for serving the community!
We think you need these skills to ace Civil Enforcement Officer in Luton
Some tips for your application 🫡
Show Off Your Customer Care Skills: Make sure to highlight your customer care experience in your application. We want to see how you've helped others in tricky situations, as this role is all about assisting the public with parking matters.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate legible handwriting and well-structured sentences, especially since you'll need to record evidence in a pocket book!
Demonstrate Your Knowledge: If you have any knowledge of parking legislation or relevant qualifications, be sure to mention them! We’re looking for candidates who can hit the ground running and contribute to our team from day one.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity to join our dynamic team.
How to prepare for a job interview at Bedford Independent
✨Know Your Parking Legislation
Brush up on the basics of parking legislation and the Council’s parking policies. Being able to discuss these confidently will show that you’re serious about the role and understand the responsibilities that come with it.
✨Show Off Your Customer Care Skills
Prepare examples from your past experiences where you’ve successfully dealt with difficult customers. This role is all about interacting with the public, so demonstrating your customer care skills will be key to impressing the interviewers.
✨Practice Your Communication
Since this is a public-facing role, practice speaking clearly and confidently. You might even want to rehearse some common scenarios you could face as a Civil Enforcement Officer, so you can articulate how you would handle them.
✨Demonstrate Your Flexibility
Be ready to discuss your availability for shifts between 7am and 10pm. Showing that you’re flexible and willing to adapt to the needs of the team will make you a more attractive candidate.
