Receptionist in Bedford

Location: Trinity Arts & Leisure - Bedford

Salary/Benefits: Salary is between £25,467 and £28,482 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 20 hours/52 weeks

Contract Type: Permanent

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

About the role:

• Reception & Customer Service: Deliver a professional front-of-house service, ensuring the smooth day-to-day operation of reception and providing information and support to students, staff and the public.
• Administration & Bookings: Maintain accurate membership, booking and attendance records, process class, event and facility hire bookings, and support wider administrative activities across the site.
• Sales & Event Support: Promote facilities, memberships and events to maximise participation and income, while supporting the successful delivery of events through effective coordination and communication.
• Compliance & Safe Environment: Maintain a safe, welcoming and well-presented environment, adhering to safeguarding, equality, diversity and inclusion, and health and safety policies and procedures.
• Teamwork & Continuous Improvement: Uphold the values of Bedford College Services and The Bedford College Group, contribute to continuous improvement and customer excellence, support work placement students, and engage proactively in training and development.

About you:

• Customer Service & Communication: Deliver excellent customer service through strong interpersonal skills, a professional approach and effective communication with a wide range of customers.
• Administration & Systems: Use booking systems, tills and Microsoft Office applications to manage bookings, payments and administrative tasks accurately and efficiently.
• Organisation & Reliability: Demonstrate strong organisational skills, attention to detail and the ability to multitask effectively in a busy environment while remaining calm under pressure.
• Teamwork & Professional Standards: Work flexibly as a reliable team player, promoting inclusion, respect and continuous improvement while maintaining safeguarding, health and safety and customer service standards.
• Leisure Industry Knowledge & Flexibility: Bring experience of leisure, hospitality or similar customer-facing environments, with the ability to work evenings and weekends and an interest in fitness, wellbeing and community engagement.

Interviews to be held: 30th September 2026

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork: We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously: We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred: At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive: We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring: We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence: We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group:

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.

Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding our Students:

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974.

Terms and Conditions:

• 37 hours per week (1.0 FTE)
• 27 days annual leave per annum, plus bank holidays
• People's Pension
• Retail and leisure discounts