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- Tasks: Support Anaplan customers, ensuring they maximise their platform investment and enhance decision-making.
- Company: Join Bedford, a customer-centric company focused on delivering exceptional service and fostering strong relationships.
- Benefits: Enjoy remote work flexibility, a collaborative team environment, and opportunities for professional growth.
- Why this job: Be part of a no-ego culture where your problem-solving skills make a real impact on customer success.
- Qualifications: 2+ years of Anaplan experience, strong analytical skills, and excellent communication abilities required.
- Other info: This role offers the chance to work with a diverse customer portfolio across the EMEA region.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a customer focussed individual to take responsibility in caring for the health of our growing Anaplan customer portfolio across the EMEA region. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their businesses. This is a fantastic opportunity for someone who enjoys problem solving and is passionate in helping customers optimise the value they get from their Anaplan environment.
You will lead in the delivery of our Managed Service and Care products, executing on our strategic deliverables while also contributing to support the growth objectives of the organisation's fast growing revenue stream.
Job Description
Working closely with other divisions within our Professional Services and commercial teams, you will act as a trusted advisor, ensuring our customers maximise the value of their Anaplan investment by ensuring platform adoption, support, customer health and use case expansion – collectively ensuring our customers are in a strong position to renew. This is a customer facing and delivery focused role, acting as the central agent for your customers Care and Managed Service requirements, while also expanding our Care/MS reach across our entire customer portfolio.
Bedford operates a no-ego and no-surprises environment, we are all team players who work together to contribute to Bedford’s success. We truly live and breathe our values and expect the same of you. We want every customer to feel important, valued and have a constructive, enjoyable and long-lasting relationship with Bedford.
Key Pre-requisites
- 2+ years of experience with Anaplan, (minimum level 2) demonstrating strong technical proficiency across all aspects of the platform.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve both technical and business challenges.
- Excellent communication, presentation, and client relationship skills, capable of engaging effectively with both business users and executives.
- Commercially aware and relationship-focused, committed to strengthening customer partnerships.
- Solid business acumen, with experience in either financial planning, supply chain, sales performance management, or other enterprise planning functions.
- Customer-centric mindset, passionate about helping clients maximize their investment in Anaplan.
- Exceptional time management and attention to detail, with the ability to manage multiple workstreams simultaneously.
- Strong alignment with Bedford’s values, a proactive team player who can also work independently.
Accountabilities and KPIs
Reporting to our Head of Managed Services/Care, you will take the lead in delivering and executing our services, with overall responsibility for:
- Customer Experience: Oversee the full Care/MS process, from customer onboarding and engagement through to renewal, ensuring each stage is delivered to the highest standard.
- Customer Engagement: Act as the primary point of contact for managed services customers, understanding their evolving business needs and ensuring their Anaplan solutions remain aligned.
- Collaboration: Work closely with Bedford’s Professional Services Directors and Anaplan Business Partners to regularly review customer health and proactively identify potential churn risks.
- Platform Management: Ensure Anaplan routines and maintenance tasks are completed on schedule, while also managing model access and security requirements as needed.
- Troubleshooting & Support: Provide ongoing support for existing Anaplan models, including troubleshooting issues, optimising performance, and implementing functional enhancements.
- Customer Intelligence: Maintain an up-to-date customer database with key contact details, use cases, and other relevant metrics to enhance service delivery.
- Business Development: Contribute to the design, implementation, and continuous improvement of service offerings while staying informed about Anaplan’s latest functionalities.
- Reporting & Governance: Ensure all reporting and governance requirements are completed accurately and on time.
Reports to: Head of Managed Services/Care
Location: Remote
Direct Reports: N/A
Package: Consistent with current
Anaplan Managed Service [Care] Consultant employer: Bedford Consulting
Contact Detail:
Bedford Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anaplan Managed Service [Care] Consultant
✨Tip Number 1
Familiarise yourself with Anaplan's latest features and functionalities. This will not only help you in discussions during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with current Anaplan users and professionals in the industry. Engaging with others can provide insights into common challenges and best practices, which you can reference in your conversations with us.
✨Tip Number 3
Prepare to showcase your problem-solving skills through real-life examples. Think of specific instances where you've successfully resolved technical or business challenges, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Emphasise your customer-centric mindset during discussions. Share experiences where you've gone above and beyond to ensure client satisfaction, as this is crucial for the Anaplan Managed Service Consultant position.
We think you need these skills to ace Anaplan Managed Service [Care] Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Anaplan, particularly any relevant projects or roles that demonstrate your technical proficiency and customer-centric mindset. Use specific examples to showcase your problem-solving skills and ability to manage multiple workstreams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers optimise their Anaplan investment. Mention how your values align with Bedford's no-ego and no-surprises environment, and provide examples of how you've successfully engaged with clients in the past.
Highlight Relevant Skills: Emphasise your strong analytical and communication skills in both your CV and cover letter. Make sure to mention your experience in financial planning, supply chain, or other enterprise planning functions, as these are key prerequisites for the role.
Showcase Customer Engagement Experience: Detail your experience in customer engagement and relationship management. Provide examples of how you've acted as a trusted advisor to clients, ensuring their needs are met and their solutions remain aligned with their business objectives.
How to prepare for a job interview at Bedford Consulting
✨Showcase Your Anaplan Expertise
Make sure to highlight your experience with Anaplan, especially any specific projects or challenges you've tackled. Be prepared to discuss how you've used the platform to solve problems and improve decision-making for clients.
✨Demonstrate Customer-Centric Mindset
Since this role is heavily focused on customer engagement, share examples of how you've successfully built relationships with clients. Discuss your approach to understanding their needs and ensuring they get the most out of their investments.
✨Emphasise Problem-Solving Skills
Prepare to discuss specific instances where you've diagnosed and resolved technical or business challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your analytical abilities.
✨Align with Company Values
Research Bedford's values and be ready to explain how your personal values align with theirs. Share examples of teamwork and collaboration from your past experiences, as they value a no-ego, team-oriented environment.
