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For Companies At a Glance
- Tasks: Assist customers with self-service systems and provide ICT support.
- Company: Join the friendly team at Putnoe Library, dedicated to excellent service.
- Benefits: Enjoy a part-time role with flexible hours and a vibrant work environment.
- Why this job: Be part of a welcoming community and engage in diverse library activities.
- Qualifications: Excellent customer service skills and basic ICT competence required.
- Other info: Work every Saturday from 10am to 4pm, with potential shifts at other libraries.
We are looking for an enthusiastic and friendly person to join the team at Bedford Central Library to help us deliver a high quality and welcoming service to a diverse range of customers.
You will have excellent customer service skills and be able to use ICT competently and securely. You will be excellent at multi tasking, have a proactive approach and the ability to communicate clearly and confidently.
You will be interacting with customers by helping them use the self service system, answering their enquiries, providing ICT and digital support as well as taking part in library activities and carrying out a range of day to day library routines.
Working in a library is an active role which includes carrying books, pushing trolleys and being on your feet for long periods of time Although the job will have a base location which is Bedford Central Library and a regular rota, you will be expected to work flexibly and cover at other local libraries if required.
Library Support Officer employer: Bedford Borough Council
Contact Detail:
Bedford Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Support Officer
✨Tip Number 1
Familiarise yourself with the services and activities offered at Putnoe Library. This will not only help you understand the role better but also allow you to engage confidently with customers during your interview.
✨Tip Number 2
Brush up on your ICT skills, especially those related to self-service systems commonly used in libraries. Being able to demonstrate your competence in this area can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you successfully handled enquiries or resolved issues, as this will showcase your proactive approach and communication skills.
✨Tip Number 4
Since the role requires flexibility in working at different locations, be ready to express your willingness to adapt. Highlight any previous experiences where you successfully managed changing environments or schedules.
We think you need these skills to ace Library Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Library Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills: Since excellent customer service is crucial for this role, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to interact positively with customers and handle enquiries effectively.
Showcase ICT Competence: Mention any relevant experience you have with ICT and digital support. If you have used self-service systems or provided tech assistance in previous roles, include those details to strengthen your application.
Express Flexibility: As the role requires flexibility in working at different libraries, emphasise your willingness to adapt to various locations and schedules. This shows your commitment and readiness to meet the library's needs.
How to prepare for a job interview at Bedford Borough Council
✨Show Your Enthusiasm
Make sure to express your passion for working in a library and helping customers. Share any relevant experiences that highlight your enthusiasm for providing excellent service.
✨Demonstrate ICT Competence
Be prepared to discuss your experience with ICT and digital support. You might be asked to explain how you would assist customers with self-service systems, so think of examples where you've successfully used technology in a customer service role.
✨Highlight Your Multi-tasking Skills
Since the role involves juggling various tasks, provide examples of how you've effectively managed multiple responsibilities in previous jobs. This will show that you're capable of handling the dynamic environment of a library.
✨Prepare for Physical Aspects of the Job
As the role requires being on your feet and carrying books, mention your readiness for these physical demands. You could share experiences from past roles that involved similar activities to demonstrate your suitability.
