At a Glance
- Tasks: Support households in temporary accommodation and manage placements to prevent homelessness.
- Company: Join Bedford Borough Council, dedicated to making a difference in the community.
- Benefits: Competitive salary, supportive team, and opportunities for professional development.
- Other info: Collaborative environment with a focus on complex casework and positive outcomes.
- Why this job: Play a vital role in helping vulnerable families and make a real impact.
- Qualifications: Experience in housing management and strong relationship-building skills.
The predicted salary is between 35412 - 38220 £ per year.
We are seeking a skilled, resilient, and compassionate Temporary Accommodation Placement Management Officer to support households living in temporary accommodation. Many customers have complex needs, are at risk of eviction, or have experienced repeated placement breakdowns.
About the Role
You will manage temporary accommodation placements across the borough, ensuring properties are safe, suitable, and well maintained. A key focus of the role is working closely with customers to help them understand and comply with licence or tenancy conditions, enabling them to sustain their accommodation and avoid homelessness. You will manage a varied caseload, including high-risk and complex cases, using a balanced approach that combines supportive intervention with proportionate enforcement.
Key Responsibilities
- Manage placements and support customers at risk of eviction
- Work with providers to resolve property issues and ensure standards are met
- Undertake inspections, welfare checks, and respond to tenancy breaches
- Address anti-social behaviour and take appropriate action in line with policy
- Maintain accurate records in line with audit and data protection requirements
- Collaborate with internal teams and external partners to manage risk and support customers
Partnership Working
You will work closely with:
- Adult Social Care
- Mental Health Services
- Community Safety and ASB teams
- Environmental Health
- Police and safeguarding partners
This collaborative approach is key to delivering effective outcomes and managing complex needs.
About You
We are looking for someone with housing experience who can:
- Manage tenancies and complex cases confidently
- Work calmly in challenging and high-risk situations
- Build effective relationships with partners and providers
- Stay organised and make sound decisions under pressure
- Deliver a professional, customer-focused service
Why Join Us?
- Play a key role in preventing homelessness
- Work in a supportive and experienced team
- Develop skills in complex casework and tenancy sustainment
- Contribute to positive outcomes for vulnerable households
How to apply
When you are ready to apply, click on ‘Apply for Vacancy’; you will be asked to upload a CV and answer some application questions. The application questions require a yes/no response. Please make sure your CV shows how you meet the requirements for the role you are applying for.
Additional Vacancy Information
- Is this an enhanced DBS role? Yes
- Is this a politically restricted role? No
- Is this a customer facing role which requires a fluent English Speaker? Yes
- Location: Bedfordshire, Bedford Borough Council Recruitment, Bedford
- Is this a designated car user position? Yes
Temporary Accommodation Placement Management Officer in Bedford employer: Bedford Borough Council
Bedford Borough Council is an excellent employer, offering a supportive work culture that prioritises employee development and collaboration. As a Tenant Rights Investigator & Case Manager, you will have the opportunity to make a meaningful impact on the community while enjoying benefits such as flexible working arrangements and professional growth opportunities in a vibrant local government setting.
