At a Glance
- Tasks: Help customers at risk of homelessness find solutions and make a life-changing difference.
- Company: Bedford Borough Council, committed to community support and engagement.
- Benefits: Competitive salary, full-time hours, and training opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 35412 - 38220 £ per year.
If you have a passion for helping customers at risk of homelessness to make a life changing difference then this could be the role for you. We are looking for creative, proactive and caring individuals with strengths in communication, customer engagement and solution focused decision making. Training can be provided. Please note this role is based in Bedford as a customer facing role.
This post is exempt from the Rehabilitation of Offenders Act 1974. If your application is successful you will be required to declare any spent and unspent convictions, adult cautions (simple or conditional) that are not 'protected' as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020).
Interviews will be held 6th & 7th August 2026.
How to apply: When you are ready to apply, click on ‘Apply for Vacancy’; you will be asked to upload a CV and answer some application questions. The application questions require a yes/no response. Please make sure your CV shows how you meet the requirements for the role you are applying for, the job profile below will show the essential selection criteria.
Please note: The Council will not normally re-employ ex-employees in receipt of:
- a severance payment (within 12 months of leaving)
- a local government pension (applies to Senior Officers only)
unless the appointment is business critical. For further information, please email recruitment.team@bedford.gov.uk
Bedford Borough Council is proud to be a member of the Armed Forces Covenant and the Care Leavers Covenant, we pledge to interview any eligible job applicant who meets the minimum criteria for the job they are applying for. Bedford Borough Council is also a Level 2 Disability Confident employer and guarantees to interview anyone with a disability whose application meets the minimum criteria for the role they are applying for.
Bedford Borough Council is unable to offer visa sponsorship for this role.
Work Pattern: Monday to Friday, 37 hours per week
Is this an enhanced DBS role? Yes
Is this a politically restricted role? Yes
Is this a customer facing role which requires a fluent English Speaker? Yes
Location: Bedfordshire, Borough Hall, Bedford
Is this a designated car user position? No
Early Help Housing Options Officer in Bedford employer: Bedford Borough Council
Bedford Borough Council is an excellent employer, offering a supportive work culture that prioritises employee development and collaboration. As a Tenant Rights Investigator & Case Manager, you will have the opportunity to make a meaningful impact on the community while enjoying benefits such as flexible working arrangements and professional growth opportunities in a vibrant local government setting.
StudySmarter Expert Advice🤫
We think this is how you could land Early Help Housing Options Officer in Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bedford Borough Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bedford Borough Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Early Help Housing Options Officer in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bedford Borough Council:Your cover letter is your chance to shine! Tell us why you want to work at Bedford Borough Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bedford Borough Council!
How to prepare for a job interview at Bedford Borough Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
