Integration Support Specialist

We’re looking for an Integration Support Specialist to join our Implementation Engineering team at Bede. In this role, you’ll help clients and partners integrate with our platform, working across APIs, front‑end applications and Adobe Experience Cloud technologies. You’ll support a range of technical integration activity — from helping teams get set up in the right way, to troubleshooting issues and guiding best practice throughout the integration journey. You’ll work closely with internal engineering teams, Adobe specialists and client stakeholders to keep integrations moving, solve technical challenges, and make sure solutions are implemented effectively. This is a great opportunity for someone who enjoys getting into the detail, working across different systems, and acting as the link between technical teams and customer needs.

What you'll be doing

• Support external development teams as they integrate with Bede’s Platform APIs, AEM components, Adobe Target implementations, and Adobe Campaign / Journey Optimizer workflows.
• Provide best‑practice guidance on integrating front‑end applications with RESTful APIs, AEM Sites, Content Fragments / Experience Fragments, and Adobe Target activities.
• Help to set up, validate and troubleshoot Adobe platform integrations, including AEM dispatchers, API connections, Target audiences and activities, Data Collection configurations, and Campaign / Journey Optimizer event triggers and payloads.
• Work closely with internal API developers to help shape API design and ensure it supports Adobe Experience Cloud use cases and wider end‑to‑end customer journeys.
• Support API Management configuration and setup, including tooling such as Microsoft Azure API Manager.
• Join client calls, workshops and technical sessions to provide clear support and guidance around API integration design, front‑end implementation, and Adobe Experience Cloud usage.
• Coordinate with internal teams, Adobe specialists, and client stakeholders to keep complex, multi‑system integrations aligned and moving forward.
• Build and maintain strong working relationships with clients, vendors, Adobe teams, and partners to support successful technical outcomes.

What we are looking for

• Excellent communication skills, with the ability to explain technical concepts to both technical and non‑technical stakeholders.
• Solid experience working with RESTful APIs for user‑facing applications.
• Ability to diagnose and troubleshoot integration issues across web, mobile, API layers, and Adobe Experience Cloud.
• Strong collaborative skills for working across engineering, product, Adobe specialists, and client teams.
• Experience with Agile delivery and tools such as Jira.

It’s a bonus if you also have:

• Experience with Adobe Experience Manager, including areas such as components, templates or content fragments.
• Experience with Adobe Target, including implementation support, activity setup or troubleshooting.
• Experience with Adobe Campaign or Journey Optimizer, particularly event‑based workflows or transactional messaging integrations.
• Exposure to integrating Adobe tools with external systems or APIs.
• An understanding of digital customer journeys in sectors such as gaming, betting or digital entertainment.
• Familiarity with software development best practice, Git workflows, or React Native debugging.

What we can offer you

Here at Bede, we offer a competitive salary and a strong benefits package, but what really matters to us is creating an environment where people feel trusted, supported and able to do their best work. We’re a people‑centric business and we regularly review our benefits based on colleague feedback, so what we offer continues to reflect what matters most to our teams.

Some of the benefits you can expect include:

• A friendly, flexible and trust‑based approach to working.
• 25 days annual leave, plus 8 bank holidays and usually a generous Christmas break.
• Fully matched private pension scheme (up to 8%).
• Bupa private healthcare from day one, including cash plan benefits, dental and optical cover (covers all pre‑existing conditions).
• Life assurance cover of 4x your annual salary.
• Employee Assistance Programme (via Bupa), providing confidential support and practical advice whenever you might need it.
• Access to Calm – the #1 app for meditation and sleep.
• Innovation and learning – space to develop skills, try new ideas and experiment, with an annual hackathon where some ideas make it into real work.
• A work‑owned mobile phone or tablet of your choice, with the monthly contract covered by us.
• A great office setup – free snacks and drinks every day, plus regular food vans from some of the best places in Newcastle.
• Bede Bucks – exclusive colleague discounts and access to a wellbeing platform.
• Lots of social events – both in and outside of working hours.
• Referral programme – help us grow the team and receive a referral bonus of up to £3,000 (pre‑tax, subject to scheme terms).
• Bede swag – including hoodies, t‑shirts and our much‑loved Bede socks.
• Bede Holidays – extra discretionary days off through the year as a thank‑you for the great work our teams do.