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- Tasks: Provide first line technical support to students and staff, resolving ICT issues daily.
- Company: Join Bedales School, a unique educational establishment in the beautiful Hampshire countryside.
- Benefits: Enjoy free on-site parking, healthcare cash plan, pension, and free lunches during term time.
- Why this job: Be part of a supportive community that values questioning, learning from mistakes, and authentic relationships.
- Qualifications: At least 1 year of ICT support experience; strong technical skills with hardware and software.
- Other info: Full-time role with occasional Saturday work; salary of £25,749 per annum.
The predicted salary is between 22700 - 25800 £ per year.
We are looking for an enthusiastic, pro-active and organised ICT Technician seeking a new challenge to join our Whole School ICT Team to provide first line, on-site technical support to students and staff. The ideal candidate will have at least 1 years’ experience providing ICT support within a similar position and be committed to ensuring we deliver high-quality responsive support to customers.
Bedales School is a unique educational establishment, set in the beautiful Hampshire countryside. Our aim is to create an environment where questioning, divergent thinking and freedom to learn from mistakes are all encouraged. Central to our success is the sense that each person is a member of our community whose voice is entitled to be heard and treated with respect. Both our staff and students expect of each other the best kind of relationships – co-operative, authentic and trustful.
Experience & Background
To succeed in this role, you will have:
• At least 1 years’ experience providing ICT Support within a similar position – experience of working in a school is not mandatory
• A sound technical understanding of end-user hardware such as desktops, laptops, tablets, mobile phones, printers etc.
• Experience of using and supporting common software such as Microsoft Windows, Office, Office365, Adobe Creative and Apple operating systems
• Be highly organised allowing you to correctly prioritise your workload
• Possess excellent written/verbal communication skills together with a desire to continuously learn
• Bring an attention to detail in everything you do and care passionately about your work
Duties
As an ICT Technician, you will be responsible for:
• Minimising day-to-day disruption for teachers, support staff and pupils by resolving their ICT issues
• Supporting and maintaining hardware including PCs, laptops, Apple MacBook’s & iMacs, printers, photocopiers, audio/visual systems, classroom screens, telephones, mobile phones, tablets and other end-user hardware
• Troubleshooting and resolving software issues within applications, operating systems and systems used at the schools
• Being the face of the ICT department, taking calls and managing your workload on the ICT Helpdesk within the department’s Service Level Agreements
• Maintaining accurate data and information relating to the ICT estate
This post is Regulated Activity.
Hours of Work
This is a full time, full year post. You will be required to work 37.5 hours per week, Monday to Friday. The exact work pattern will be discussed at interview. In addition, you will also be required to work a maximum of four Saturdays per year from 08:00 to 13:00 with the time claimed back the following week. Occasionally, you may be required to support out-of-hours school events.
Salary
£25,749 per annum based on the above hours and weeks of work.
Benefits
Free on-site parking
Funded Healthcare Cash Plan
Pension with Royal London
Personal Accident Cover
Salary Extras Benefits Platform
Employee Assistance Programme
Free lunch is provided during term time
ICT Technician employer: Bedales Schools
Contact Detail:
Bedales Schools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician
✨Tip Number 1
Familiarise yourself with the specific hardware and software mentioned in the job description. Make sure you can confidently discuss your experience with desktops, laptops, and the various operating systems listed, as this will show your technical competence during any interviews.
✨Tip Number 2
Highlight your customer service skills when preparing for interviews. Since you'll be the face of the ICT department, demonstrating your ability to communicate effectively and resolve issues promptly will be crucial in making a positive impression.
✨Tip Number 3
Research Bedales School's ethos and values. Understanding their commitment to creating a supportive learning environment will help you align your answers with their expectations and show that you're genuinely interested in being part of their community.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved ICT issues or improved processes. Being able to share specific instances will demonstrate your problem-solving skills and your proactive approach to challenges.
We think you need these skills to ace ICT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in ICT support. Emphasise any specific technical skills you have, such as familiarity with hardware and software mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the school’s values. Mention your commitment to providing high-quality support and how your experience aligns with their needs.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with users or resolved issues in previous positions.
Highlight Problem-Solving Abilities: In your application, include specific instances where you've successfully troubleshot and resolved ICT issues. This will demonstrate your proactive approach and attention to detail.
How to prepare for a job interview at Bedales Schools
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge in detail. Highlight your experience with end-user hardware and software, especially those mentioned in the job description like Microsoft Office and Apple operating systems.
✨Demonstrate Your Organisational Skills
Since the role requires excellent organisational abilities, be ready to share examples of how you've prioritised tasks in previous positions. This will show that you can manage your workload effectively.
✨Communicate Clearly
As an ICT Technician, you'll need to communicate with both staff and students. Practice explaining technical issues in simple terms, and be sure to showcase your written communication skills during the interview.
✨Emphasise Your Customer Service Approach
The role involves providing support to users, so it's important to convey your commitment to high-quality customer service. Share experiences where you've gone above and beyond to help others with their ICT issues.
