Car Park Attendant

We started back in 1991 in Durban as a car rental company – and since then, we’ve grown into a nationwide mobility brand with 15 branches across South Africa. From short-term rentals to long-term leases, vehicle sales, and trade-ins, we’re all about getting people moving. This role is all about keeping things running smoothly on the ground. You’ll be making sure the parking area stays organised, helping customers with questions, keeping an eye on safety and security, and making sure our equipment is working as it should. If you’re someone who’s calm under pressure, enjoys working with people, and takes pride in a well-run space, we’d love to hear from you.

Join a vibrant and forward-thinking team, where innovation and exceptional customer service drive everything we do. As part of our team, you’ll:

• Make a difference: Contribute to a company that leads the market and values the impact of every team member.
• Grow your career: Take advantage of opportunities to develop your skills and advance in a supportive environment.
• Collaborate and innovate: Be part of a collaborative culture that values fresh ideas and teamwork.

Your contributions matter, and your growth is our priority. Join us and be part of something extraordinary!

THE TOP PRIORITIES OF THE ROLE ARE:

• Efficient vehicle flow and placement
• Assisting customers in a friendly and helpful way
• Monitoring security and keeping a watchful eye on the premises
• Keeping accurate records and reporting any issues or incidents
• Ensuring parking equipment is working properly and the area stays neat

IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:

• Put customers first and offer helpful, professional service
• Are friendly and easy to talk to
• Pay attention to detail and accuracy
• Keep calm and perform well under pressure
• Are honest and can be trusted with responsibility
• Work well with others and support your team
• Take initiative and get things done without being told
• Can adapt quickly when things change

THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:

• At least 1 year previous customer service experience
• Fluent in English – able to communicate clearly and professionally
• Physically fit – able to stand for long periods and handle light physical duties
• Able to commute to and from work without difficulty

DUTIES WILL INCLUDE:

• Parking management: Efficiently coordinate the entry, exit, and proper placement of vehicles. Guide customers through parking procedures. Ensure the parking area is clean, accessible, and well-organised.
• Customer assistance: Provide helpful, friendly service to customers. Address inquiries and offer support on-site as needed.
• Security and surveillance: Maintain a visible, vigilant presence and report any concerns promptly.
• Maintenance checks: Perform regular inspections of parking equipment and infrastructure. Report issues for timely repair or resolution.
• Record keeping and reporting: Maintain accurate logs of parked vehicles. Track occupancy levels and generate reports to support management decisions.
• Team collaboration: Coordinate with team members to streamline parking operations and ensure high standards of service.

OUR CULTURE: At The Woodford Group, we take pride in fostering a culture of excellence, innovation, and collaboration that drives our collective success. Our commitment is rooted in:

• Customer satisfaction: putting our customers first is at the heart of everything we do.
• Continuous improvement: embracing opportunities to learn, adapt, and enhance all aspects of our business.
• Personalised service: delivering tailored solutions that consistently exceed the expectations of our clients.

We thrive together, fueled by teamwork and a shared passion for delivering outstanding results.

OUR VALUES: Our values are all driven by a sense of INTEGRITY, which is central to anything we do and say.

• Communication: Our business is one that communicates on every level and in every way. When we communicate, we want our customers to feel that they can trust our brand.
• Accountability: We are each responsible for our actions, behaviours, performance, and decisions.
• Improvement: We will continue making a conscious, continuous, and sustained effort to refine our processes and improve the services we provide.