At a Glance
- Tasks: Deliver exceptional customer service and manage patient accounts with care.
- Company: Join BD, a leading global medical technology company focused on health.
- Benefits: Empowering work environment with a diverse and supportive team.
- Other info: Flexible roles with opportunities for growth in a fast-paced setting.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Resilient, adaptable, and excellent communication skills are key.
The predicted salary is between 30000 - 40000 £ per year.
We are the people who give possibilities purpose. BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Join our BD Patient Care team where you will be empowered to make decisions and work collaboratively with a diverse, fun, and hardworking team. We are driven by patient care and passionate about delivering an exceptional patient experience. Our fast‐paced environment requires an empathetic and supportive approach to ensure both our patients and team members have positive experiences.
Responsibilities
- Deliver exceptional customer service through inbound and outbound calls related to new and existing orders, deliveries, and customer queries.
- Manage patient account records to gain customers' and patients' confidence, loyalty, and trust.
- Ensure accurate order processing aligned with clinical requirements and internal service standards.
- Maintain compliance with departmental work processes and IG/GDPR regulations.
- Engage with customers, patients, and healthcare professionals to meet clinical needs and discuss BD products ethically.
- Register and onboard patients and healthcare professionals, providing proactive support.
- Provide administration and phone support to Cobweb sites and patients using a managed prescription service.
- Liaise with third‐party couriers for delivery updates, delays, claims, and returns management.
Qualifications
- Resilient, adaptable to change, and attentive to detail.
- Flexible, creative, and able to work as part of a large team.
- Excellent written and verbal communication skills.
- Professional, courteous, and emotionally intelligent.
- Passionate about achieving results and exceeding targets.
Patient Care Advisor Contract in Worthing employer: Becton Dickinson
At BD, we are committed to advancing health and enhancing patient care through innovative medical technology. As a Patient Care Advisor, you will thrive in a supportive and dynamic work environment that values collaboration and personal growth, offering opportunities for professional development while making a meaningful impact on patients' lives. Join us in a culture that prioritises empathy, teamwork, and exceptional service, all within a company that is a leader in the healthcare industry.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Advisor Contract in Worthing
✨Tip Number 1
Get to know the company inside out! Research BD's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for patient care.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and healthcare professionals, being clear and empathetic is key. Role-play with a friend or use our resources to polish your approach.
✨Tip Number 3
Network like a pro! Connect with current BD employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the BD Patient Care team.
We think you need these skills to ace Patient Care Advisor Contract in Worthing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Care Advisor role. Highlight your relevant experience in customer service and any skills that align with our mission of delivering exceptional patient care.
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, use clear and concise language in your application. Don’t forget to demonstrate your empathy and emotional intelligence through examples in your cover letter.
Be Detail-Oriented:Attention to detail is crucial in managing patient accounts and ensuring compliance. Double-check your application for any typos or errors, and make sure all your information is accurate and up-to-date.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our diverse and hardworking team at BD.
How to prepare for a job interview at Becton Dickinson
✨Know the Company Inside Out
Before your interview, take some time to research BD and its mission in advancing health. Understand their products and how they impact patient care. This will not only show your interest but also help you connect your skills to their goals.
✨Showcase Your Empathy
As a Patient Care Advisor, empathy is key. Prepare examples from your past experiences where you've demonstrated understanding and support for customers or patients. This will highlight your ability to provide exceptional service in a fast-paced environment.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with both patients and team members effectively.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you've adapted to changes in previous roles and how you work within a team. Share specific instances where your flexibility led to positive outcomes, as this aligns perfectly with the collaborative culture at BD.
