At a Glance
- Tasks: Calibrate and repair infusion systems while providing top-notch customer support.
- Company: Join BD, a leader in medical technology with a supportive team culture.
- Benefits: Enjoy competitive pay, career growth, and a work-life balance.
- Other info: Flexible working environment with opportunities for continuous learning.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Electrical or electronic engineering qualification with field service experience.
The predicted salary is between 28800 - 43200 £ per year.
BD is recruiting a Field Service Engineer who will work as part of a dedicated team of engineers based across the UK and Ireland supporting infusion systems such as BD Alaris and BD Global Ambulatory. This role is primarily supporting the North London region, a company car is provided to cover the territory.
Responsibilities
- Cover a defined territory but support the wider team as required.
- Calibrate, service and repair customer and company equipment in accordance with company procedures aligned to department Turnaround Time.
- Provide remote technical support for customers via email, telephone or webinar.
- Provide technical device training both to internal and external customers.
- Provide support of investigations to customer complaints and any other issues that may arise.
- Produce detailed and accurate service reports using our business IT systems.
- Carry out detailed and effective stock inventory checks and monitoring of parts used and reordering when stock is low.
- Provide constructive feedback within the department to help with the development of service procedures and work instructions.
- Carry out project work to enable the evolution of the business.
- Support revenue growth, cost savings and operational efficiencies, while maintaining high levels of customer satisfaction.
Qualifications
- Electrical or electronic engineering qualification or equivalent with proven experience in a field service capacity.
- Strong IT skills and ability to skill up on multiple systems easily.
- Strong communicator with excellent customer service.
- Attention to detail and problem-solving abilities.
- Flexible attitude to work to deliver solutions to customers.
- Preferably clean driver’s license.
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfil their life’s purpose through the work that they do every day. You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.
Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.
Field Service Engineer (6 months contract/East Midlands) in Wokingham employer: Becton Dickinson
BD is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where your contributions are valued. As a Field Service Engineer in the East Midlands, you will benefit from competitive pay, comprehensive training, and opportunities for career advancement while working with a dedicated team committed to delivering high-quality service. With a focus on inclusivity and personal development, BD empowers you to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (6 months contract/East Midlands) in Wokingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical skills. We recommend doing mock interviews with friends or using online resources to get comfortable with the process.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that Field Service Engineer role. We love seeing applications directly from motivated candidates who are eager to join our team!
We think you need these skills to ace Field Service Engineer (6 months contract/East Midlands) in Wokingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your electrical or electronic engineering qualifications and any relevant field service experience. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to showcase your strong communication abilities. Use examples in your application that demonstrate how you've effectively communicated with customers or colleagues in the past.
Be Detail-Oriented:Attention to detail is key in this role, especially when it comes to producing service reports and handling equipment. Make sure your application reflects your meticulous nature—proofread for any errors and provide specific examples of how you've excelled in this area.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you'll be able to find all the details you need about the role and our company culture there!
How to prepare for a job interview at Becton Dickinson
✨Know Your Stuff
Make sure you brush up on your electrical and electronic engineering knowledge. Be ready to discuss your previous field service experience, especially with infusion systems or similar equipment. This will show that you understand the technical aspects of the role.
✨Show Off Your Communication Skills
As a Field Service Engineer, you'll need to communicate effectively with customers and team members. Practice explaining complex technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully trained others or resolved customer issues in the past.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific instances where you've had to troubleshoot equipment or handle customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Your Flexibility
This role requires a flexible attitude, so be prepared to discuss how you've adapted to changing situations in previous jobs. Highlight any experiences where you’ve had to think on your feet or adjust your approach to meet customer needs.
