At a Glance
- Tasks: Investigate customer complaints on medical devices and ensure timely resolutions.
- Company: Join a leading medical device company committed to quality and compliance.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Fast-paced role with opportunities for professional development.
- Why this job: Make a real difference in healthcare by improving customer experiences.
- Qualifications: Engineering degree or relevant experience in medical devices required.
The predicted salary is between 33300 - 50775 £ per year.
In this role you will investigate customer complaints related to medical devices, ensuring timely resolution in line with regulatory and quality standards. You will work on root cause analysis, product testing and clear documentation to improve customer experience and compliance.
Responsibilities
- Manage receipt, processing, and evaluation of complaint-related products and samples
- Conduct investigations into customer experiences and communicate findings across teams
- Perform root cause analysis and formal product testing on infusion devices
- Document investigation results and conclusions in the complaint handling system
- Analyse complaint trends and identify opportunities for process improvement
- Recommend corrective and preventive actions based on investigation outcomes
- Collaborate with engineering, manufacturing, and quality teams to address issues
- Ensure compliance with regulatory requirements and internal quality standards
Preferred Requirements
- Engineering degree or HND/HNC in Electronic or Mechanical Engineering, or a minimum of two years of proven experience in an engineering role within the medical device, pharmaceutical, or related industries
- Skilled in failure analysis and problem‑solving for electromechanical devices
- Proficient in Microsoft Office Suite with strong reporting skills
- Comfortable working independently and collaboratively in a fast‑paced environment
- Detail‑oriented with ability to manage multiple investigations accurately
- Strong communication skills for clear written and verbal updates
Required Skills
- Communication
- Complaint Management
- Corrective and Preventive Action (CAPA)
- Microsoft Excel
- Root Cause Analysis (RCA)
- Taking Initiative
Location & Salary
Primary Work Location: GBR Winnersh – Eskdale Road.
Salary Range: £33,300 – £50,775 GBP Annual.
Investigation Engineer - Medical Devices in Winnersh employer: Becton Dickinson
Becton, Dickinson, and Company is an exceptional employer that prioritises employee growth and development within a collaborative and innovative work culture. Located in Winnersh, our team enjoys a supportive environment that encourages continuous learning and offers competitive salaries, alongside comprehensive benefits. Join us to make a meaningful impact in the medical devices sector while working with cutting-edge technology and dedicated professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Investigation Engineer - Medical Devices in Winnersh
✨Tip Number 1
Network like a pro! Reach out to people in the medical device industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to investigation and complaint management. We recommend using the STAR method to structure your answers – it helps you showcase your problem-solving skills effectively!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with root cause analysis and product testing. This can really impress interviewers and set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Investigation Engineer - Medical Devices in Winnersh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Investigation Engineer role. Highlight your experience in complaint management and root cause analysis, as these are key for us. Use specific examples that showcase your skills in the medical device industry.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about the role and how your background fits with our mission at StudySmarter. Be sure to mention any relevant projects or experiences that demonstrate your problem-solving skills.
Showcase Your Communication Skills:Since strong communication is crucial for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated findings in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Becton Dickinson
✨Know Your Stuff
Make sure you brush up on your knowledge of medical devices, especially infusion devices. Understand the common complaints and issues that arise in this field. Being able to discuss specific examples will show your expertise and commitment.
✨Master Root Cause Analysis
Since root cause analysis is a key part of the role, be prepared to discuss your experience with it. Think of a time when you successfully identified a problem and implemented a solution. This will demonstrate your problem-solving skills and analytical thinking.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated findings or collaborated with teams in the past.
✨Show Your Detail Orientation
Attention to detail is crucial in this role. Be ready to share instances where your meticulous nature helped prevent issues or improved processes. Highlighting your ability to manage multiple investigations accurately will set you apart from other candidates.
