At a Glance
- Tasks: Provide top-notch technical support and training for advanced medical technologies.
- Company: Join a leading global healthcare solutions provider with a commitment to innovation.
- Benefits: Competitive salary, annual bonus, and opportunities for career growth.
- Other info: Regular travel across the UK and Europe, with a dynamic work environment.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: ONC/HNC in Electronic Engineering or relevant field; experience not essential.
The predicted salary is between 37000 - 50000 £ per year.
BD Medication Management Solutions is seeking a dedicated and technically skilled Field Service Engineer to join our Global Customer Services team. In this pivotal role, you will be responsible for delivering high‑quality onsite technical support and training to biomedical engineering teams across healthcare facilities. Your primary focus will be on the maintenance, servicing and upgrade of our advanced medical technologies, including infusion devices, automated dispensing cabinets and pharmacy robotics. This includes performing both corrective and preventative maintenance to ensure optimal performance, reliability and compliance with medical device regulations. The role is a fixed‑term position for an initial period of 30 months, with the potential to transition to a permanent position.
Main Responsibilities
- Perform on‑site or remote technical support, including installation, corrective and planned maintenance & upgrades, adhering to customer service level agreements.
- Provide exemplary customer service, escalating technical and customer satisfaction concerns and retaining ownership of resolution.
- Build strong relationships that support and drive commercial growth and operational efficiencies while maintaining high levels of customer satisfaction.
- Maintain accurate documentation, reporting and data entry in our customer service management systems, compliant with KPIs and medical device regulations.
- Manage day‑to‑day personal planning, using efficient tools and ensuring all instruments are within calibration.
- Build and maintain an efficient car stock inventory.
- Strictly respect and comply with departmental processes, BD quality systems and health and safety regulations as required by the BD organization, customers and distributor agreements.
Qualifications
- ONC/HNC in Electronic Engineering (or similar) or a recent graduate in a relevant technical discipline.
- Experience in field service is beneficial but not essential – junior candidates and those starting their careers are encouraged to apply.
- Strong IT aptitude, with knowledge of Windows operating systems, networking, troubleshooting and configuration (CompTIA Network+ certification desirable).
- Customer‑focused and having a proven track record of providing high‑quality service and repair in a high‑volume and pressure environment.
- Strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions.
- Hold a clean driving licence.
Location & Travel
The role will ideally be based in the North West of England but requires regular nationwide travel and occasional European travel, including overnight stays.
Salary & Benefits
For this position, the expected base salary ranges from £37,000 to £50,000 per annum. The role also includes an annual bonus and additional benefits.
To Apply
Click apply if this sounds like you – we’d love to hear from you, whether you’re experienced or just getting started!
Field Service Engineer (FTC) – North West England (National Travel) in Winnersh employer: Becton Dickinson
BD Medication Management Solutions is an exceptional employer, offering a dynamic work environment where innovation meets dedication. With a strong focus on employee growth and development, we provide comprehensive training and support for our Field Service Engineers, ensuring they thrive in their roles while delivering top-notch service to healthcare facilities across North West England. Our commitment to a collaborative culture, competitive salary, and attractive benefits package makes us a rewarding place to build a meaningful career in the medical technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (FTC) – North West England (National Travel) in Winnersh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your technical skills! Since this role involves biomedical engineering, make sure you're up to speed with the latest technologies and troubleshooting techniques. Being able to demonstrate your knowledge can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our team and make a difference in healthcare.
We think you need these skills to ace Field Service Engineer (FTC) – North West England (National Travel) in Winnersh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight any technical skills, customer service experience, and relevant qualifications to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit for our team at StudySmarter.
Show Off Your Technical Skills:Since this role involves advanced medical technologies, don’t forget to mention any relevant technical skills or certifications you have. If you’ve worked with similar equipment before, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Becton Dickinson
✨Know Your Tech
Make sure you brush up on the specific medical technologies mentioned in the job description, like infusion devices and pharmacy robotics. Being able to discuss these confidently will show your technical skills and understanding of the role.
✨Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. This role is all about building relationships, so demonstrating your ability to handle customer concerns effectively will set you apart.
✨Plan for Travel
Since this position involves national travel, be ready to discuss your flexibility and how you manage your time on the road. Mention any previous experience with travel or how you plan to stay organised while on the go.
✨Documentation Skills
Familiarise yourself with the importance of accurate documentation in a field service role. Be prepared to talk about how you keep records and ensure compliance with regulations, as this is crucial for maintaining high standards in medical services.
