At a Glance
- Tasks: Help customers with their queries and ensure a smooth experience.
- Company: Join a leading company focused on exceptional customer service.
- Benefits: Competitive salary, flexible work options, and a supportive team environment.
- Other info: Great opportunities for growth in a dynamic workplace.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are preferred.
The predicted salary is between 25000 - 38125 £ per year.
Customer Services is a strategic partner to both our customers and businesses and focuses on creating exceptional customer experiences and generating revenue growth.
Responsibilities
- Collaborate with the team to fulfill daily tasks within specified SLAs.
- Handle inbound and outbound calls to address customer queries professionally.
- Provide responsive and professional email support to internal and external customers.
- Utilise our internal system for order processing to ensure accurate and timely customer orders.
- Work closely with the Service Complaints team to address issues promptly.
- Collaborate with Customer Master Data Team to maintain complete and accurate customer account data.
- Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.
Preferred Requirements
- A first experience in a customer‑centric role is preferred.
- Confident computer user.
- Strong team‑working skills to collaborate effectively.
- Excellent interpersonal skills for seamless communication, demonstrated problem‑solving competence.
- Ability to work independently within a complex environment with the ability to prioritise multiple projects and synthesise data.
Benefits
We prioritise on‑site collaboration and require a minimum of 4 days of in‑office presence per week for most roles, while offering flexibility for remote or field‑based positions. BD provides a Total Rewards program, competitive compensation and benefits. Salary range £25,000.00 – £38,125.00 GBP annual.
Equal Opportunity Employer
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectionate or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Customer Care Representative in Winnersh employer: Becton Dickinson
Becton, Dickinson, and Company is an exceptional employer that fosters a collaborative work culture, prioritising on-site teamwork while also offering flexibility for remote roles. With a strong focus on employee growth and a comprehensive Total Rewards program, we ensure our Customer Care Representatives are well-supported in their professional development, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Representative in Winnersh
✨Tip Number 1
Get to know the company! Research Becton, Dickinson, and Company and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Care Representative, you'll need to handle calls and emails with ease. Try role-playing with a friend or family member to get comfortable with common customer queries and responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through StudySmarter. This way, we can keep track of your progress and ensure you’re considered for the role you’re excited about.
We think you need these skills to ace Customer Care Representative in Winnersh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer-centric experience. We want to see how your skills align with the role of a Customer Care Representative, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent interpersonal skills. Use clear and concise language in your application to reflect how you’d communicate with our customers.
Highlight Teamwork Experience:We love a good team player! Make sure to mention any past experiences where you collaborated with others to achieve a common goal. This will show us that you can work effectively within our dynamic team environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Becton Dickinson
✨Know the Company Inside Out
Before your interview, take some time to research the company and its customer service philosophy. Understanding their values and how they approach customer care will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Care Representative, strong communication is key. Prepare examples of how you've effectively handled customer queries in the past, whether through calls or emails. This will demonstrate your ability to communicate professionally and empathetically.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you might face in the role. Think of scenarios where you resolved customer issues or collaborated with a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Highlight Your Teamwork Experience
Since collaboration is crucial in this role, be ready to discuss your experience working in teams. Share examples of how you’ve contributed to team success and how you handle conflicts or challenges within a group setting.
