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- Tasks: Deliver exceptional customer service and support patients through calls and account management.
- Company: Join BD, a leading global medical technology company dedicated to advancing health.
- Benefits: Competitive salary, comprehensive rewards programme, and opportunities for professional growth.
- Other info: Enjoy a culture of learning and face-to-face collaboration in a dynamic healthcare setting.
- Why this job: Make a real difference in patient care while working in a fun, collaborative environment.
- Qualifications: Strong communication skills, adaptability, and a passion for helping others.
The predicted salary is between 25000 - 38125 £ per year.
We are the people who give possibilities purpose. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Join our BD Patient Care team where you will be empowered to make decisions and work collaboratively with a diverse, fun, and hardworking team. We are driven by patient care and passionate about delivering an exceptional patient experience. Our fast-paced environment requires an empathetic and supportive approach to ensure both our patients and team members have positive experiences.
Responsibilities
- Deliver exceptional customer service through inbound and outbound calls related to new and existing orders, deliveries, and customer queries.
- Manage patient account records to gain customers' and patients' confidence, loyalty, and trust.
- Ensure accurate order processing aligned with clinical requirements and internal service standards.
- Maintain compliance with departmental work processes and IG/GDPR regulations.
- Engage with customers, patients, and healthcare professionals to meet clinical needs and discuss BD products ethically.
- Register and onboard patients and healthcare professionals, providing proactive support.
- Provide administration and phone support to Cobweb sites and patients using a managed prescription service.
- Liaise with third-party couriers for delivery updates, delays, claims, and returns management.
Preferred Requirements
- Resilient, adaptable to change, and attentive to detail.
- Flexible, creative, and able to work as part of a large team.
- Excellent written and verbal communication skills.
- Professional, courteous, and emotionally intelligent.
- Passionate about achieving results and exceeding targets.
Application deadline: 15th May 2026. Click on apply if this sounds like you!
BD is proud to be certified as a Top Employer 2026 in United Kingdom, reflecting our commitment to creating an exceptional working environment. At BD, we prioritise on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognising the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
Primary Work Location: GBR Worthing
Additional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information: £25,000.00 - £38,125.00 GBP Annual
Patient Care Advisor employer: Becton Dickinson Medical Devices
Contact Detail:
Becton Dickinson Medical Devices Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Advisor
✨Tip Number 1
Get to know the company! Before your interview, dive into BD's mission and values. Understanding their commitment to patient care will help you connect your experiences to their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently during the real deal.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've gone above and beyond in previous roles. Highlighting your dedication to exceptional patient experiences can set you apart.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Care Advisor
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your passion for patient care shine through. We want to see how you connect with the purpose of our work and how you can contribute to delivering exceptional experiences for our patients.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the responsibilities of a Patient Care Advisor, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively—this will help us understand your fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Becton Dickinson Medical Devices
✨Know Your Stuff
Before the interview, make sure you understand BD's mission and values. Familiarise yourself with their products and services, especially those related to patient care. This will help you demonstrate your genuine interest in the role and how you can contribute to their purpose.
✨Show Empathy
As a Patient Care Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled customer queries or supported patients. Highlight your ability to connect with people and provide exceptional service, as this aligns perfectly with BD's focus on patient experience.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills and adaptability. Think of scenarios where you had to manage difficult situations or adapt to changes quickly. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about team dynamics, how BD measures success in patient care, or what challenges the team currently faces. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.