At a Glance
- Tasks: Provide top-notch technical support and training for advanced medical technologies.
- Company: Join BD, a leading global medical technology company dedicated to advancing health.
- Benefits: Competitive salary, annual bonus, and a supportive work environment.
- Other info: Dynamic role with opportunities for travel and career growth.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: ONC/HNC in Electronic Engineering or relevant field; customer-focused attitude.
The predicted salary is between 37000 - 50000 £ per year.
We are the people who give possibilities purpose. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
BD Medication Management Solutions is seeking a dedicated and technically skilled Field Service Engineer to join our Global Customer Services team. In this pivotal role, you will be responsible for delivering high-quality onsite technical support and training to biomedical engineering teams across healthcare facilities. Your primary focus will be on the maintenance, servicing and upgrade of our advanced medical technologies, including Infusion Devices, Automated Dispensing Cabinets and Pharmacy Robotics. This includes performing both corrective and preventative maintenance to ensure optimal performance, reliability and compliance with Medical Device Regulations.
This is a fixed term role for an initial period of 30 months, with the potential to transition to a permanent position. The role will ideally be based in the North West of England; however, regular nationwide travel and occasional European travel will be required, including overnight stays.
Main responsibilities will include:
- Perform on-site or remote technical support, including installation, corrective and planned maintenance & upgrades adhering to customer service level agreements.
- Provide exemplary customer service, escalate technical and customer satisfaction concerns and retain ownership of resolution.
- Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
- Maintain accurate documentation, reporting and data entry in our customer service management systems, compliant with KPI’s and Medical Device Regulation.
- Manage day to day personal planning making efficient use of your time, ensuring you have relevant tools that are within calibration. Build and maintain an efficient car stock inventory.
- Strictly respect and comply with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD organisation, customers and Distributor Agreements.
About you:
- ONC/HNC in Electronic Engineering (or similar), or a recent graduate in a relevant technical discipline.
- Experience in field service is beneficial, but not essential – we welcome applications from junior candidates and those starting their careers.
- Strong IT aptitude, with knowledge of Windows operating systems, networking, troubleshooting, and configuration (CompTIA Network+ certification desirable).
- Are customer focused and have a proven track record of providing high quality service and repair in a high volume and pressure environment.
- Have strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions.
- Hold a clean driving license.
For this position, the expected base salary ranges from £37,000 to £50,000 per annum. This reflects a more accurate range than the broader salary band indicated at the end of the job advertisement. The role also includes additional benefits, including an annual bonus.
BD is proud to be certified as a Top Employer 2026 in the United Kingdom and in Europe, reflecting our commitment to creating an exceptional working environment.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Field Service Engineer (FTC) – North West England (National Travel) in Manchester employer: Becton Dickinson Medical Devices
At BD, we are committed to fostering a dynamic and inclusive work environment where innovation thrives. As a Field Service Engineer in North West England, you will benefit from our comprehensive Total Rewards programme, which includes competitive salaries, annual bonuses, and opportunities for professional growth. Join us to be part of a culture that values collaboration and personal development, all while making a meaningful impact in the healthcare sector.
Contact Details:
Becton Dickinson Medical Devices Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (FTC) – North West England (National Travel) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand BD's mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your technical skills! Since this role involves advanced medical technologies, brush up on your knowledge of Infusion Devices and other relevant equipment. Being able to discuss these confidently can really impress interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the BD team. So, hit that apply button and let’s get you started!
We think you need these skills to ace Field Service Engineer (FTC) – North West England (National Travel) in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant technical skills, experiences, and qualifications that match what we're looking for. This shows us you’re serious about the position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging—show us your personality!
Showcase Your Customer Focus:Since customer service is key in this role, make sure to include examples of how you've provided excellent service in the past. We want to see that you can build strong relationships and handle challenges with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Becton Dickinson Medical Devices
✨Know Your Tech
Make sure you brush up on your knowledge of the medical technologies mentioned in the job description, like Infusion Devices and Pharmacy Robotics. Being able to discuss these confidently will show that you're not just a candidate, but someone who understands the tools you'll be working with.
✨Customer Service Focus
Since this role involves providing high-quality customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. This could be anything from resolving a technical issue to building strong relationships—show them you can deliver exceptional service!
✨Plan Your Journey
Given the national travel aspect of the job, plan your route to the interview ahead of time. Arriving on time shows professionalism and respect for their schedule. Plus, it gives you a chance to relax and gather your thoughts before the big moment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or specific challenges the Field Service Engineer might face. This not only demonstrates your interest in the role but also helps you gauge if the company is the right fit for you.
