At a Glance
- Tasks: Provide top-notch technical support and maintenance for cutting-edge Flow Cytometry instruments.
- Company: Join Waters, a global leader in life sciences and innovative healthcare solutions.
- Benefits: Competitive salary, bonuses, and a supportive work culture focused on growth.
- Other info: Dynamic role with opportunities for travel and hands-on problem-solving.
- Why this job: Make a real impact in healthcare while working with advanced technology and passionate teams.
- Qualifications: HND or Degree in Electrical Engineering; experience in relevant fields is a plus.
The predicted salary is between 45000 - 55000 £ per year.
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance.
We are the people who give possibilities purpose. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
As a Field Service Engineer, you will be part of a regional team of collaborative Engineers, reporting directly to the area Technical Manager. You are expected to work to the highest standards to ensure first-class service is delivered to our customer base while ensuring quality and regulatory standards are adhered to in this heavily regulated industry.
As a Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instrument portfolio and our sample preparation instrumentation.
Territory: London
Main responsibilities will include:
- Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
- Carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
- Diagnose electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
- Determine the most cost-effective repair/solution to ensure minimum downtime.
- Perform instrument certifications (IQ/OQ).
- Actively manage your car stock, ensuring all necessary spare parts and tools are available.
- Effective management of technical escalations.
- Work towards service metrics as defined by the Service Organization.
About you:
- HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
- A proactive approach with the ability to take lead if the situation requires it.
- IT knowledge.
- Flow Cytometry experience is a plus.
- Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries.
- The ability to process knowledge across multi-modular and diverse product ranges.
- Deliver high levels of customer service.
- Full UK driving license.
- Currently living within a daily commutable distance of Central London.
Physical demands:
This is a full-time position, with evening work required as job duties demand. This job entails traveling to and from a customer site each day. An individual should be able to lift 12-15kgs, and be able to work in a standing position for a prolonged period of time.
Salary range for the role: £45,000 - £55,000 + bonus + benefits
Click on apply if this sounds like you!
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Field Service Engineer - Bioscience, London employer: Becton Dickinson Medical Devices
Waters Corporation is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its 16,000 passionate colleagues. As a Field Service Engineer in London, you will benefit from comprehensive training, competitive compensation, and a commitment to employee growth, all while contributing to meaningful advancements in healthcare and life sciences. Join us to be part of a team that values your expertise and supports your professional journey in a heavily regulated yet rewarding industry.
Contact Details:
Becton Dickinson Medical Devices Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Bioscience, London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Waters through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Waters' products and services. Knowing your stuff about Flow Cytometry and their innovative tech will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your problem-solving skills! As a Field Service Engineer, you'll need to think on your feet. Try some mock scenarios with friends or family to get comfortable with troubleshooting under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Waters.
We think you need these skills to ace Field Service Engineer - Bioscience, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in Flow Cytometry and any technical skills that match the job description. We want to see how your background aligns with what we do at Waters!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for life sciences and how you can contribute to our mission. Be sure to mention why you're excited about working with Waters and how you can help us turn scientific challenges into breakthroughs.
Showcase Your Problem-Solving Skills:As a Field Service Engineer, you'll need to diagnose and solve issues on the spot. In your application, share examples of how you've tackled technical problems in the past. We love seeing candidates who can think on their feet and deliver top-notch service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details about the role and our company culture there. Let’s make this happen together!
How to prepare for a job interview at Becton Dickinson Medical Devices
✨Know Your Tech
Make sure you brush up on your knowledge of Flow Cytometry instruments and sample preparation systems. Familiarise yourself with the specific models mentioned in the job description, as well as any common issues or troubleshooting techniques. This will show that you're not just interested in the role, but that you’re also prepared to dive into the technical aspects.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and resolved technical issues. Be ready to discuss how you approach problem-solving, especially in high-pressure situations. This is crucial for a Field Service Engineer, so demonstrating your analytical skills will definitely impress the interviewers.
✨Emphasise Customer Service
Since this role involves direct interaction with customers, be sure to highlight your customer service experience. Share stories that illustrate your ability to communicate effectively, manage expectations, and deliver high-quality service. This will help convey that you understand the importance of customer satisfaction in a regulated industry.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Field Service Engineers at Waters. This not only shows your genuine interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
