At a Glance
- Tasks: Support NHS and private sector labs with installation, maintenance, and troubleshooting of diagnostic equipment.
- Company: Join Waters, a global leader in life sciences and innovative healthcare solutions.
- Benefits: Competitive salary, car allowance, bonus, and opportunities for professional growth.
- Other info: Collaborative culture focused on learning and innovation.
- Why this job: Make a real impact in healthcare by ensuring high-quality diagnostics and patient outcomes.
- Qualifications: Electrical/Electronic qualification and experience in IT systems and diagnostics required.
The predicted salary is between 43000 - 50000 £ per year.
As a Field Service Engineer within Waters Advanced Diagnostics, you will support NHS and private sector microbiology laboratories. You will work across the full product range, including:
- Total Lab Automation
- Blood Culture Systems
- Molecular Diagnostic Instruments
- Cytology Systems
Your role will also include installation, commissioning, preventive maintenance, and corrective service activities across the Advanced Diagnostics portfolio.
Main responsibilities will include:
- Commission and install instrumentation to agreed timescales and specifications.
- Perform preventive maintenance to planned schedules and quality standards.
- Independently complete corrective service actions while remaining fully compliant with manufacturer guidelines and company procedures.
- Deliver an exceptional customer experience through strong communication, technical ability, and commitment to rapid response and high system uptime.
- Produce accurate and timely service reports using an iPad-based application.
- Manage consignment and car stock effectively to ensure accuracy and availability.
- Build and maintain strong relationships with both internal and external stakeholders.
About you:
- Electrical/Electronic qualification essential (HNC, HND, City & Guilds or equivalent).
- Background in electro-mechanical, electronic, or related engineering discipline.
- Strong diagnostic and fault-finding capability across complex hardware and integrated IT systems.
- Essential experience with IT infrastructure and networked environments, including: TCP/IP networking, DHCP, DNS, Windows operating systems and device configuration, Network connectivity troubleshooting, System integration and software-driven equipment support.
- Ability to diagnose both physical and network-related faults in a field service environment.
- Confident communicator with excellent customer-facing and stakeholder engagement skills.
- Adaptable and solution-focused with a drive to resolve issues efficiently.
- Growth mindset with a proactive approach to learning and improvement.
- Ability to work collaboratively within a high-performing, service-focused team.
The Salary Range Information: £43,000 - £50,000 + Car and Bonus
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
Required Skills: Electrical Engineering, Electronic Engineering, Electronic Technology, Information Technology (IT), Information Technology (IT) Systems, IT Networking, Software Installations, System Installations
Field Service Engineer Oxfordshire employer: Becton Dickinson Medical Devices
At BD, we are dedicated to advancing the world of health and creating a supportive work environment that fosters growth and collaboration. As a certified Top Employer 2026 in the UK, we offer competitive compensation, comprehensive benefits, and a culture that encourages face-to-face interaction, enabling our employees to thrive and make a meaningful impact in healthcare. Join us in Crawley and be part of a team that values innovation, purpose, and the potential to transform patient outcomes.
Contact Details:
Becton Dickinson Medical Devices Recruitment Team
