Customer Service Representative - Fixed Term Contract

We are the people who give possibilities purpose. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

As a Customer Service Representative you will play a central role in the order-to-cash process, helping deliver a reliable and high-quality experience for customers. You will manage daily customer service operations, ensuring orders flow smoothly from receipt through delivery, billing, and resolution, while serving as a key point of contact for customer questions and complaints. This is a Fixed Term Contract till 31.12.2026.

Responsibilities:

• Enter customer purchase orders accurately into the ERP system and confirm order details.
• Check customer data, delivery information, materials, and commercial terms for accuracy.
• Communicate order confirmations, delivery dates, progress updates, and delays clearly.
• Track orders through shipment and delivery, including backorders, partial shipments, and rescheduling.
• Coordinate with warehouse, logistics, sales, supply chain, and finance teams to resolve delivery and billing issues.
• Handle operational customer queries related to availability, timelines, transport incidents, and order status.
• Register, route, and follow up on service and product complaints to ensure timely closure and traceability.
• Process credits, debits, returns, replacements, and billing adjustments with correct documentation.

Preferred Requirements:

• Experience working in customer service, order management, or order-to-cash operations.
• Confidence using ERP systems and handling detailed data with accuracy.
• Clear, respectful communication skills when dealing with customers and internal teams.
• Comfort managing multiple priorities in a fast-paced operational environment.
• Careful and structured approach when resolving issues, complaints, or discrepancies.
• Commitment to fairness, inclusion, and high service standards.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognising the importance of flexibility and work-life balance.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Salary Range Information: £23,000.00 - £35,075.00 GBP Annual