At a Glance
- Tasks: Support customers by managing sales orders and service enquiries in a dynamic team.
- Company: Join BD, a leading global medical technology company with a purpose-driven culture.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Enjoy a collaborative environment with excellent career development opportunities.
- Why this job: Make a real impact in healthcare while building lasting relationships with customers.
- Qualifications: Experience in customer service and strong communication skills are preferred.
The predicted salary is between 26500 - 27500 £ per year.
We are the people who give possibilities purpose. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
As a Customer Service Advisor - 9-month Fixed Term Contract you will join the Customer Service team within the MMS Business Unit, where you will support customers and internal teams by managing sales orders, service work orders, and enquiries. This role plays a key part in delivering a reliable and efficient service experience, helping to build trust and long-lasting relationships with customers while ensuring operational accuracy and timely delivery.
Responsibilities:
- Process sales orders and service work orders accurately and within agreed timelines using internal systems.
- Manage the shared inbox and respond to customer and internal enquiries with clear and timely communication.
- Handle incoming calls relating to orders, pricing, product queries, and service requests.
- Maintain and update customer records while ensuring data accuracy across systems.
- Collaborate with supply chain, warehouse, and depot teams to ensure smooth order fulfilment.
- Coordinate returns, loan equipment requests, and related documentation and logistics.
- Resolve customer concerns professionally, including managing complaints and escalating where required.
- Support internal teams by routing enquiries and maintaining strong working relationships across functions.
Preferred Requirements:
- Experience in a customer service environment, ideally with order processing or service coordination.
- Confident in handling customer queries and resolving concerns in a calm and structured way.
- Strong attention to detail with the ability to manage and process high volumes of data.
- Comfortable using systems such as Microsoft Outlook, Excel, and CRM tools.
- Clear communicator who can build positive relationships across teams and with customers.
- Organised and proactive, able to prioritise tasks and manage time effectively.
Salary range for the role: £26,500 - £27,500 + benefits.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Customer Service Advisor - 9-month Fixed Term Contract employer: Becton Dickinson Medical Devices
At BD, we are dedicated to fostering a collaborative and innovative work environment that empowers our employees to thrive. As a Customer Service Advisor, you will benefit from our commitment to professional growth, competitive compensation, and a culture that values face-to-face interaction, ensuring you can build meaningful relationships while contributing to the advancement of healthcare. Join us in Winnersh, where your role is pivotal in delivering exceptional service and making a real impact in the lives of our customers.
Contact Details:
Becton Dickinson Medical Devices Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 9-month Fixed Term Contract
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Becton Dickinson Medical Devices.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Becton Dickinson Medical Devices. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - 9-month Fixed Term Contract
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Becton Dickinson Medical Devices.
How to prepare for a job interview at Becton Dickinson Medical Devices
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Becton Dickinson Medical Devices's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Becton Dickinson Medical Devices offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
