At a Glance
- Tasks: Investigate customer complaints on medical devices and ensure compliance with quality standards.
- Company: Join BD, a leading global medical technology company dedicated to advancing health.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and career development.
- Why this job: Make a real impact in healthcare by improving customer experiences and product quality.
- Qualifications: Engineering degree or relevant experience in medical devices; strong problem-solving skills required.
The predicted salary is between 32400 - 49425 £ per year.
As Investigation Engineer - Medical Devices you will focus on investigating customer complaints related to medical devices and ensuring timely resolution in line with regulatory and quality standards. You will work on root cause analysis, product testing, and clear documentation to improve customer experience and compliance.
Responsibilities:
- Manage receipt, processing, and evaluation of complaint-related products and samples
- Conduct investigations into customer experiences and communicate findings across teams
- Perform root cause analysis and formal product testing on infusion devices
- Document investigation results and conclusions in the complaint handling system
- Analyse complaint trends and identify opportunities for process improvement
- Recommend corrective and preventive actions based on investigation outcomes
- Collaborate with engineering, manufacturing, and quality teams to address issues
- Ensure compliance with regulatory requirements and internal quality standards
Qualifications:
- Engineering degree or HND/HNC in Electronic or Mechanical Engineering, or a minimum of two years of proven experience in an engineering role within the medical device, pharmaceutical, or related industries
- Skilled in failure analysis and problem-solving for electromechanical devices
- Proficient in Microsoft Office Suite with strong reporting skills
- Comfortable working independently and collaboratively in a fast-paced environment
- Detail-oriented with ability to manage multiple investigations accurately
- Strong communication skills for clear written and verbal updates
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
We demonstrate our commitment by offering a valuable, competitive package of compensation and benefits programs.
Salary Range Information: £32,400.00 - £49,425.00 GBP Annual
Investigation Engineer - Medical Devices in Wokingham employer: Becton, Dickinson and Company
As a Sales Specialist at our innovative healthcare company, you will thrive in a dynamic work culture that prioritises collaboration and professional growth. With competitive salaries and comprehensive benefits, including ongoing training and development opportunities, we empower our employees to excel in promoting cutting-edge medical techniques while making a meaningful impact on patient care.
Contact Details:
Becton, Dickinson and Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Investigation Engineer - Medical Devices in Wokingham
✨Tip Number 1
Network like a pro! Reach out to people in the medical device industry, especially those at BD. A friendly chat can open doors and give you insights that job postings just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to root cause analysis and complaint management. We all know that confidence is key, so get comfortable talking about your experiences and how they relate to the role.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in past roles. This will demonstrate your ability to handle the responsibilities of an Investigation Engineer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining BD and being part of our mission to advance health.
We think you need these skills to ace Investigation Engineer - Medical Devices in Wokingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Investigation Engineer role. Highlight your experience with root cause analysis and complaint management, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office Suite and any relevant engineering qualifications. We want to see how your skills align with our needs in the medical device sector.
Be Clear and Concise:When documenting your experiences, keep it straightforward. Use bullet points where possible to make your achievements stand out. We appreciate clarity and detail in your written application.
Apply Through Our Website:We encourage you to submit your application through our careers site. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Becton, Dickinson and Company
✨Know Your Stuff
Make sure you brush up on your knowledge of medical devices, especially infusion devices. Understand the common complaints and issues that arise, and be ready to discuss how you would approach root cause analysis and product testing.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully tackled complex problems, particularly in electromechanical devices. Highlight your analytical skills and how you’ve used them to improve processes or resolve customer complaints.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since strong communication skills are essential for this role, consider doing mock interviews with a friend or mentor to refine your verbal and written communication.
✨Be Detail-Oriented
Demonstrate your attention to detail by discussing how you manage multiple investigations accurately. Bring along examples of documentation you've created in previous roles, as this will show your ability to maintain compliance with regulatory standards.
