At a Glance
- Tasks: Bridge tech and customer satisfaction, design and optimise solutions.
- Company: Becrypt, a leader in data security with a dynamic culture.
- Benefits: 25 days leave, private medical insurance, gym membership, and more.
- Other info: Flexible travel required; excellent growth opportunities in a fast-paced environment.
- Why this job: Make a real impact in tech while collaborating with customers and partners.
- Qualifications: Experience in technical support or pre-sales, strong problem-solving skills.
The predicted salary is between 60000 - 75000 £ per year.
As a Solutions Engineer, you will play a pivotal role in the success of Becrypt, bridging the gap between technical delivery and customer satisfaction. You will be the key technical point of contact for customers throughout the engagement. The role involves collaborating with customers and partners to design, implement, and optimise solutions, while also providing training and consultancy, and support. Your feedback and customer insights will contribute to the product development lifecycle, ensuring our suite of products are continuously meeting the customer and market demands. We are looking for a proactive self-starter who thrives in a dynamic environment, capable of managing multiple priorities with both a technical and strategic mindset. Flexibility for travel is essential.
Principal duties and responsibilities:
- Serve as the primary point of contact for customers throughout engagements by managing expectations, delivering timely solutions and ensuring consistent communication.
- Provide pre-sales technical support during the sales cycle, including architecture design, integration and product demonstrations.
- Lead technical evaluations, pilots and proof-of-concept initiatives simultaneously.
- Collaborate closely with the software engineering teams to understand all products in great technical detail.
- Identify new opportunities and feed insights into business development and sales processes.
- Deliver customised product demonstrations at customer/partner meetings, calls and conferences, supporting sales and marketing activities.
- Work closely with the product management teams advising on current and future client needs, providing input to product direction.
- Escalate and manage technical issues, through product management and engineering, to support deal closure and long-term customer success.
- Engage, train and support Becrypt partners and customers in territory to expand sales coverage and drive market awareness.
- Mutually agreed ad-hoc tasks.
Skills/Experience:
Essential:
- Exceptional verbal and written presentation skills.
- Proven experience as a Solutions Engineer or in a traditional Technical Support/Pre-sales role.
- Sharp troubleshooting and problem-solving skills.
- Strong and up to date technical understanding of Microsoft technologies.
- Expertise in data security, risk analysis and threat models in the information security space.
- Experience with installation and configuration of a variety of security products.
- Experience with virtual desktop environments, preferably in both VMWare/Omnissa and Citrix.
- High level Linux (Unix) configuration including networking, firewalls and VPNs.
- Experience using Cloud platforms.
- Experience with Docker and microservices orchestration.
- Demonstrable ability to support the sales quota.
- Demonstrable success of using initiative and creativity in the development of solutions for partners and customers.
- Self-motivated, proactive, and able to work effectively in remote or home office environments.
- Positive, can-do attitude.
Desirable:
- Technical experience with security-conscious organisations.
- Familiarity with AGILE software development practices.
- Knowledge of Cross-Domain security gateways.
- Relevant or additional qualifications.
Package & discretionary benefits:
- 25 days annual leave plus an additional 2 days after 2 years service.
- 5 days additional holiday purchase available.
- Private medical insurance.
- Health cashback plan with Healthshield.
- Pension scheme.
- Life cover 4 x salary.
- Season ticket loan.
- Salary exchange benefits (ride2work, pension).
- Subsidised gym membership.
- Employee referral scheme.
Additional Information:
Role will be subject to an employment screening process and will require security clearance.
Solutions Engineer/ Pre-Sales employer: Becrypt
Becrypt is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture where innovation thrives. With comprehensive benefits including private medical insurance, generous annual leave, and opportunities for professional development, employees are empowered to excel in their roles as Solutions Engineers. The collaborative environment fosters strong relationships with customers and partners, ensuring that every team member plays a vital role in shaping the future of data security solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer/ Pre-Sales
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions and showcasing your technical skills. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website for the best chance at landing that Solutions Engineer role! We’re always on the lookout for proactive self-starters like you, so don’t hesitate to show us what you’ve got.
We think you need these skills to ace Solutions Engineer/ Pre-Sales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Solutions Engineer role. Highlight your technical skills, especially in Microsoft technologies and data security, and showcase any relevant experience in pre-sales or technical support.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Becrypt. Mention your proactive attitude and how you can bridge the gap between technical delivery and customer satisfaction.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing sharp troubleshooting skills and creative solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Becrypt
✨Know Your Tech Inside Out
As a Solutions Engineer, you'll need to demonstrate a strong technical understanding of Microsoft technologies and security products. Brush up on your knowledge of data security, risk analysis, and virtual desktop environments. Be ready to discuss specific examples of how you've used these technologies in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled complex technical issues or provided innovative solutions for customers. Highlight your troubleshooting skills and how they contributed to customer satisfaction. This will show that you can think on your feet and adapt to challenges.
✨Engage with the Interviewers
Don't just wait for questions; engage with your interviewers by asking insightful questions about their products and processes. This shows your genuine interest in the role and helps you understand how you can contribute to their success. Plus, it gives you a chance to showcase your proactive attitude.
✨Demonstrate Your Communication Skills
Since you'll be the primary point of contact for customers, it's crucial to exhibit exceptional verbal and written communication skills during the interview. Practice explaining complex technical concepts in simple terms, as this will be key when delivering product demonstrations and training sessions.
