Lead Solutions Engineer in East Kilbride

Job purpose:
As a Lead Solutions Engineer, you will play a pivotal role in the success of Becrypt, bridging the gap between technical delivery and customer satisfaction. You will be the key technical point of contact for customers throughout the engagement.
The role involves collaborating with customers and partners to design, implement, and optimise solutions, while also providing training and consultancy, and support. Your feedback and customer insights will contribute to the product development lifecycle, ensuring our suite of products are continuously meeting the customer and market demands.
We are looking for a proactive self-starter who thrives in a dynamic environment, capable of managing multiple priorities with both a technical and strategic mindset. Flexibility for travel is essential.
Principal duties and responsibilities:
Serve as the primary point of contact for customers throughout engagements by managing expectations, delivering timely solutions and ensuring consistent communication.
Provide pre-sales technical support during the sales cycle, including architecture design, integration and product demonstrations.
Lead technical evaluations, pilots and proof-of-concept initiatives simultaneously
Collaborate closely with the software engineering teams to understand all products in great technical detail
Identify new opportunities and feed insights into business development and sales processes
Deliver customised product demonstrations at customer/partner meetings, calls and conferences, supporting sales and marketing activities
Work closely with the product management teams advising on current and future client needs, providing input to product direction
Escalate and manage technical issues, through product management and engineering, to support deal closure and long-term customer success
Engage, train and support Becrypt partners and customers in territory to expand sales coverage and drive market awareness
Management of Solution Engineers team, including but not limited to:
Hiring, training and development of team
Ensure all team maintain a full technical understanding of all Becrypt products, their features, functions and benefits
Take a leading role with the implementation of best practice processes and help ensure they are consistently applied
Report on systemic issues identified through customer reports, team activity and making suggested process and product improvements
Participation in Product Sprint Planning
Work with other stakeholders to come up with an agreed view on architecture design
Mutually agreed ad-hoc tasks
Skills/Experience:
Essential:
Exceptional verbal and written presentation skills
P...