At a Glance
- Tasks: Provide first-line technical support and troubleshoot issues for clients.
- Company: Join Becrypt, a tech-savvy company focused on customer satisfaction.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and gym membership discounts.
- Other info: Be part of a dynamic team with opportunities for growth and learning.
- Why this job: Kickstart your tech career while helping others solve their IT problems.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 32000 £ per year.
Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Responsibilities
- Act as the primary technical support contact for the client both remotely and on-site when needed
- Provide support to users via telephone, email, remote control, and in-person
- Accurately log incidents and service requests in Becrypt’s ticketing system
- Ensure tickets are always kept up-to-date with case details
- Work collaboratively to support team members in IT related matters
- Provide troubleshooting assistance as required to the Technical Services team
- Escalate problems where necessary to management or third-party suppliers
- Undertake small to medium-sized IT projects as instructed by the Technical Services team
- Diagnose and resolve technical issues on your own and as part of a team
- Ensure a high level of customer service and support is provided
- Assist with troubleshooting and resolving infrastructure issues
- Keep documentation and wiki up to date
- Be available for 24/7 on-call support on a rotational basis, when required
- Exposure to, and support of, cloud based services: Microsoft Office 365, Microsoft Azure
Qualifications
- Ability to multitask, prioritise tasks and work well under pressure
- Excellent written and verbal communication skills
- Confident, clear, and professional telephone manner
- A genuine interest in technology and a willingness to learn
- Proactive and works well as part of a team or alone
Role will be subject to an employment screening process and will require security clearance.
Benefits
- 25 days annual leave plus an additional 2 days after 2 years’ service
- 5 days additional holiday purchase available
- Private medical insurance
- Health cashback plan with Healthshield
- Season ticket loan
- Salary exchange benefits (ride2work, pension)
- Subsidised gym membership
Tier 1 Customer Support Engineer employer: Becrypt Ltd
Becrypt is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where teamwork and collaboration thrive. Located in a dynamic environment, we provide comprehensive benefits including generous annual leave, private medical insurance, and opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment in the tech support field.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 1 Customer Support Engineer
✨Tip Number 1
Get to know the company! Research Becrypt and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you'll be providing first-line support, brush up on troubleshooting common issues related to Microsoft Office 365 and Azure. Being able to demonstrate your knowledge can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former Becrypt employees on LinkedIn. They can provide insights into the company culture and maybe even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about landing the Tier 1 Customer Support Engineer role.
We think you need these skills to ace Tier 1 Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tier 1 Customer Support Engineer role. Highlight your technical skills and any relevant experience in customer support. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your genuine interest in technology and customer service. Let us know why you’re excited about joining Becrypt and how you can contribute to our Helpdesk team.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Becrypt Ltd
✨Know Your Tech
Brush up on your technical knowledge, especially around cloud services like Microsoft Office 365 and Azure. Be prepared to discuss how you've tackled tech issues in the past, as this will show your problem-solving skills.
✨Customer Service Focus
Since this role is all about customer support, think of examples where you've provided excellent service. Highlight your communication skills and how you handle difficult situations with clients to demonstrate your customer-centric approach.
✨Practice Your Multitasking
This job requires juggling multiple tasks, so be ready to talk about how you prioritise and manage your workload. You might even want to share a specific instance where you successfully handled several requests at once.
✨Team Player Attitude
Becrypt values collaboration, so come prepared with examples of how you've worked well in a team. Discuss any IT projects you've been part of and how you supported your colleagues, showing that you're not just a lone wolf.
