At a Glance
- Tasks: Be the tech guru for customers, designing and optimising solutions while providing top-notch support.
- Company: Join Becrypt, a leader in data security with a focus on customer satisfaction.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a subsidised gym membership.
- Other info: Flexible travel required; great opportunities for career growth and development.
- Why this job: Make a real impact by bridging tech and customer needs in a dynamic environment.
- Qualifications: Experience in technical support or pre-sales, with strong problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
As a Solutions Engineer, you will play a pivotal role in the success of Becrypt, bridging the gap between technical delivery and customer satisfaction. You will be the key technical point of contact for customers throughout the engagement. The role involves collaborating with customers and partners to design, implement, and optimise solutions, while also providing training and consultancy, and support. Your feedback and customer insights will contribute to the product development lifecycle, ensuring our suite of products are continuously meeting the customer and market demands. We are looking for a proactive self-starter who thrives in a dynamic environment, capable of managing multiple priorities with both a technical and strategic mindset. Flexibility for travel is essential.
Principal duties and responsibilities:
- Serve as the primary point of contact for customers throughout engagements by managing expectations, delivering timely solutions and ensuring consistent communication.
- Provide pre‑sales technical support during the sales cycle, including architecture design, integration and product demonstrations.
- Lead technical evaluations, pilots and proof‑of‑concept initiatives simultaneously.
- Collaborate closely with the software engineering teams to understand all products in great technical detail.
- Identify new opportunities and feed insights into business development and sales processes.
- Deliver customised product demonstrations at customer/partner meetings, calls and conferences, supporting sales and marketing activities.
- Work closely with the product management teams advising on current and future client needs, providing input to product direction.
- Escalate and manage technical issues, through product management and engineering, to support deal closure and long‑term customer success.
- Engage, train and support Becrypt partners and customers in territory to expand sales coverage and drive market awareness.
- Mutually agreed ad‑hoc tasks.
Skills/Experience – Essential:
- Exceptional verbal and written presentation skills.
- Proven experience as a Solutions Engineer or in a traditional Technical Support/Pre‑sales role.
- Sharp troubleshooting and problem‑solving skills.
- Strong and up to date technical understanding of Microsoft technologies.
- Expertise in data security, risk analysis and threat models in the information security space.
- Experience with installation and configuration of a variety of security products.
- Experience with virtual desktop environments, preferably in both VMWare/OmniSight and Citrix.
- High level Linux (Unix) configuration including networking, firewalls and VPNs.
- Experience using Cloud platforms.
- Experience with Docker and microservices orchestration.
- Demonstrable ability to support the sales quota.
- Demonstrable success of using initiative and creativity in the development of solutions for partners and customers.
- Self‑motivated, proactive, and able to work effectively in remote or home‑office environments.
- Positive, can‑do attitude.
Skills/Experience – Desirable:
- Technical experience with security‑conscious organisations.
- Familiarity with AGILE software development practices.
- Knowledge of cross‑domain security gateways.
- Relevant or additional qualifications.
Package & discretionary benefits:
- 25 days annual leave plus an additional 2 days after 2 years’ service.
- 5 days additional holiday purchase available.
- Private medical insurance.
- Health cashback plan with Healthshield.
- Pension scheme.
- Life cover 4 × salary.
- Season ticket loan.
- Salary exchange benefits (ride2work, pension).
- Subsidised gym membership.
- Employee referral scheme.
Role will be subject to an employment screening process and will require security clearance.
Solutions Engineer/ Pre-Sales employer: Becrypt Ltd
Becrypt is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture where innovation thrives. With comprehensive benefits including private medical insurance, generous annual leave, and opportunities for professional development, employees are empowered to excel in their roles as Solutions Engineers. The collaborative environment fosters strong relationships with customers and partners, making it a rewarding place to contribute to cutting-edge security solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer/ Pre-Sales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews or networking chats. Bring examples of past projects or solutions you've implemented that relate to the role. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Use this opportunity to reiterate your interest in the position and mention something specific from the conversation that excited you. It shows you're engaged and keen on the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Solutions Engineer/ Pre-Sales
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions Engineer role. Highlight your relevant experience with Microsoft technologies and data security, as well as any previous pre-sales or technical support roles you've had. We want to see how you can bridge the gap between tech and customer satisfaction!
Show Off Your Communication Skills:Since exceptional verbal and written presentation skills are essential, don’t hold back! Use clear and concise language in your application. We’re looking for someone who can communicate complex ideas simply, so let your personality shine through while keeping it professional.
Demonstrate Problem-Solving Abilities:In your application, share examples of how you've tackled challenges in previous roles. Whether it's troubleshooting a technical issue or optimising a solution for a client, we want to see your sharp problem-solving skills in action. This will show us you're the proactive self-starter we're after!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Becrypt. Don’t miss out on this opportunity!
How to prepare for a job interview at Becrypt Ltd
✨Know Your Tech Inside Out
As a Solutions Engineer, you'll need to demonstrate a solid understanding of Microsoft technologies and data security. Brush up on your knowledge of virtual desktop environments, cloud platforms, and security products. Be ready to discuss how you've applied this knowledge in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in previous positions. Highlight your troubleshooting abilities and how you’ve contributed to customer satisfaction through effective solutions. This will show your proactive mindset and ability to manage multiple priorities.
✨Practice Your Presentation Skills
Exceptional verbal and written communication is key for this role. Rehearse delivering product demonstrations and technical evaluations as if you're in front of the interview panel. This will help you convey complex information clearly and confidently, which is crucial for engaging with customers.
✨Be Ready to Collaborate
Since the role involves working closely with software engineering teams and product management, think of examples where you've successfully collaborated in a team setting. Discuss how you’ve provided feedback that influenced product development or improved customer engagement, showcasing your strategic mindset.
