At a Glance
- Tasks: Provide first-line technical support and troubleshoot issues for clients.
- Company: Join Becrypt, a forward-thinking tech company focused on customer satisfaction.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and subsidised gym membership.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Kickstart your tech career while making a real difference in customer support.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 32000 £ per year.
Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Principal duties and responsibilities:
- Act as the primary technical support contact for the client both remotely and on-site when needed
- Provide support to users via telephone, email, remote control, and in-person
- Accurately log incidents and service requests in Becrypt’s ticketing system
- Ensure tickets are always kept up-to-date with case details
- Work collaboratively to support team members in IT related matters
- Provide troubleshooting assistance as required to the Technical Services team
- Escalate problems where necessary to management or third-party suppliers
- Undertake small to medium-sized IT projects as instructed by the Technical Services team
- Diagnose and resolve technical issues on your own and as part of a team
- Ensure a high level of customer service and support is provided
- Assist with troubleshooting and resolving infrastructure issues
- Keep documentation and wiki up to date
- Be available for 24/7 on-call support on a rotational basis, when required
Skills and Experience:
- Ability to multitask, prioritise tasks and work well under pressure
- Excellent written and verbal communication skills
- Confident, clear, and professional telephone manner
- A genuine interest in technology and a willingness to learn
- Proactive and works well as part of a team or alone
- Exposure to, and support of, cloud based services:
- Microsoft Office 365
- Microsoft Azure
Package & discretionary benefits:
- 25 days annual leave plus an additional 2 days after 2 years’ service
- 5 days additional holiday purchase available
- Private medical insurance
- Health cashback plan with Healthshield
- Pension scheme
- Life cover 4 x salary
- Season ticket loan
- Salary exchange benefits (ride2work, pension)
- Subsidised gym membership
- Employee referral scheme
Role will be subject to an employment screening process and will require security clearance.
Tier 1 Technical Support Engineer in London employer: Becrypt Ltd
Becrypt is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where teamwork and collaboration thrive. With comprehensive benefits including private medical insurance, generous annual leave, and opportunities for professional development, Becrypt fosters an environment where technology enthusiasts can excel and make a meaningful impact in the field of customer support.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 1 Technical Support Engineer in London
✨Tip Number 1
Get to know the company! Research Becrypt and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Tier 1 Technical Support Engineer, you'll need to explain technical issues clearly. Try role-playing with a friend or family member to get comfortable with explaining complex concepts simply.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Becrypt team.
We think you need these skills to ace Tier 1 Technical Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tier 1 Technical Support Engineer role. Highlight your relevant experience and skills, especially those related to customer support and technical troubleshooting. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your genuine interest in technology and your enthusiasm for the role. Let us know why you’re the perfect fit for Becrypt and how you can contribute to our customer support team.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Becrypt Ltd
✨Know Your Tech
Brush up on your technical knowledge, especially around cloud services like Microsoft Office 365 and Azure. Be prepared to discuss how you've used these tools in the past or how you would troubleshoot common issues.
✨Customer Service is Key
Since this role is all about providing top-notch support, think of examples where you've delivered excellent customer service. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Practice Your Communication Skills
With a focus on clear communication, practice explaining technical concepts in simple terms. You might be asked to demonstrate this during the interview, so be prepared to articulate your thoughts clearly and confidently.
✨Show Your Team Spirit
Becrypt values collaboration, so come with examples of how you've worked well in a team. Highlight any experiences where you supported colleagues or contributed to group projects, showcasing your ability to work both independently and as part of a team.
