At a Glance
- Tasks: Provide top-notch technical support to clients via various channels.
- Company: Join Becrypt, a forward-thinking tech company focused on customer satisfaction.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and subsidised gym membership.
- Other info: Be part of a dynamic team with opportunities for growth and learning.
- Why this job: Kickstart your tech career while making a real difference for customers.
- Qualifications: Strong communication skills and a passion for technology are essential.
The predicted salary is between 25000 - 32000 £ per year.
Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Responsibilities
- Act as the primary technical support contact for the client both remotely and on-site when needed.
- Provide support to users via telephone, email, remote control, and in-person.
- Accurately log incidents and service requests in Becrypt’s ticketing system.
- Ensure tickets are always kept up-to-date with case details.
- Work collaboratively to support team members in IT related matters.
- Provide troubleshooting assistance as required to the Technical Services team.
- Escalate problems where necessary to management or third-party suppliers.
- Undertake small to medium-sized IT projects as instructed by the Technical Services team.
- Diagnose and resolve technical issues on your own and as part of a team.
- Ensure a high level of customer service and support is provided.
- Assist with troubleshooting and resolving infrastructure issues.
- Keep documentation and wiki up to date.
- Be available for 24/7 on-call support on a rotational basis, when required.
- Exposure to, and support of, cloud based services: Microsoft Office 365, Microsoft Azure.
Qualifications
- Ability to multitask, prioritise tasks and work well under pressure.
- Excellent written and verbal communication skills.
- Confident, clear, and professional telephone manner.
- A genuine interest in technology and a willingness to learn.
- Proactive and works well as part of a team or alone.
Role will be subject to an employment screening process and will require security clearance.
Benefits
- 25 days annual leave plus an additional 2 days after 2 years’ service.
- 5 days additional holiday purchase available.
- Private medical insurance.
- Health cashback plan with Healthshield.
- Season ticket loan.
- Salary exchange benefits (ride2work, pension).
- Subsidised gym membership.
Tier 1 Customer Support Engineer in London employer: Becrypt Ltd
Becrypt is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where teamwork and collaboration thrive. With comprehensive benefits such as private medical insurance, generous annual leave, and opportunities for professional development, Becrypt ensures that its Tier 1 Customer Support Engineers are equipped to succeed in a dynamic environment. Located in a vibrant area, employees enjoy a balance of work and leisure, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Tier 1 Customer Support Engineer in London
✨Tip Number 1
Get to know the company! Research Becrypt and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you'll be providing first-line support, brush up on troubleshooting common issues related to Microsoft Office 365 and Azure. Being able to demonstrate your knowledge can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former Becrypt employees on LinkedIn. They can provide insights into the company culture and possibly even refer you for the role, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Becrypt team.
We think you need these skills to ace Tier 1 Customer Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Tier 1 Customer Support Engineer role. Highlight your technical support experience and any relevant IT projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your genuine interest in technology and customer support. Share specific examples of how you've provided excellent service in the past, and let us know why you're excited about joining Becrypt.
Show Off Your Communication Skills:Since this role requires excellent written and verbal communication, make sure your application is clear and professional. We love candidates who can articulate their thoughts well, so pay attention to grammar and structure in your writing!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Becrypt Ltd
✨Know Your Tech
Brush up on your technical knowledge, especially around cloud services like Microsoft Office 365 and Azure. Be prepared to discuss how you've tackled tech issues in the past, as this will show your problem-solving skills.
✨Customer Service Mindset
Since this role is all about customer support, think of examples where you've provided excellent service. Highlight your communication skills and how you handle difficult situations with clients to demonstrate your customer-focused approach.
✨Familiarise with Ticketing Systems
Get to know how ticketing systems work, as you'll be logging incidents and requests. Mention any experience you have with similar systems, and if you don’t have direct experience, show your willingness to learn quickly.
✨Team Player Attitude
Be ready to talk about how you collaborate with others. This role requires teamwork, so share examples of how you've supported colleagues or worked together to solve problems, showcasing your proactive nature.
