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For Companies At a Glance
- Tasks: Provide hands-on tech support for hardware, software, and network systems.
- Company: Join a leading international bank in the heart of London.
- Benefits: Enjoy a supportive team culture and ongoing professional development.
- Why this job: Work in a mission-critical environment with opportunities for growth and learning.
- Qualifications: Bachelor's degree in IT and 1-2 years of technical support experience required.
- Other info: No travel required; work centrally located in London.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Location: London, United KingdomCompany: Leading International Bank (London Branch)Division: Wholesale Banking – Technology (IT)Job Type: Full-Time | Officer GradeExperience Level: 1-2 YearsIndustry: Financial Services / Banking
Role Overview
A London-based international bank is seeking a Tech Support Engineer to ensure the reliability and performance of its IT infrastructure. This role involves hands-on support across hardware, software, and network systems, with a focus on secure, compliant, and resilient operations in a regulated financial environment.
Key Responsibilities
- Provide 1st/2nd line technical support for desktops, laptops, printers, phones, and mobile devices
- Manage laptop imaging and deployment (WIM USB, MDT, SCCM, Intune, AutoPilot)
- Administer user accounts and permissions (Active Directory, Microsoft 365, SharePoint, Teams, OneDrive)
- Support core networking protocols (DNS, DHCP, TCP/IP, LAN/WAN)
- Monitor system performance and assist with backups and disaster recovery procedures
- Maintain endpoint security (Bitlocker, SentinelOne, Fortinet, Symantec, MFA)
- Document IT procedures and respond to service requests with urgency and professionalism
- Support AV systems, CCTV, card access, and SIP phone recording infrastructure
- Assist with IT projects, hardware/software inventory, and procurement tracking
- Ensure BCP site readiness and compliance with data protection and confidentiality standards
- Collaborate with HR and Admin teams for onboarding, offboarding, and access provisioning
Compliance & Governance
- Adhere to FCA Conduct Rules and internal IT policies
- Support internal and external audits, ensuring timely and accurate information delivery
- Maintain high standards of integrity, professionalism, and operational discipline
Qualifications & Skills
Essential:
- Bachelor's degree in IT, Computer Science, or related discipline
- 1-2 years' experience in technical support, ideally within banking or financial services
- Strong troubleshooting skills across Windows OS, Office 365, and conferencing tools
- Solid understanding of cybersecurity principles and AV support
- Effective communication and stakeholder engagement skills
Desirable:
- Exposure to Fortinet, Cisco switches, ManageEngine, Nagios
- Experience with scripting, automation, or basic programming
- Familiarity with project coordination and data analysis
What's Offered
- Opportunity to work in a regulated, enterprise-grade banking environment
- Exposure to mission-critical IT systems and financial applications
- Supportive team culture with ongoing professional development
- Central London location with no travel requirements
Ready to take the next step in your IT career?Apply now to join a team that values technical excellence, operational resilience, and continuous improvement.
Tech Support Engineer employer: Become
Contact Detail:
Become Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Microsoft 365, and network protocols like DNS and DHCP. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals already working in the banking sector or tech support roles. Attend industry meetups or online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for technical assessments by practising common troubleshooting scenarios related to hardware and software issues. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your understanding of compliance and governance in IT, especially in a regulated environment like banking. Be ready to discuss how you would handle data protection and confidentiality standards during the interview.
We think you need these skills to ace Tech Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially within the banking or financial services sector. Emphasise your troubleshooting skills and familiarity with Windows OS and Office 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your understanding of the banking environment. Mention specific technologies you have worked with, such as Active Directory or endpoint security tools, to demonstrate your fit for the role.
Highlight Relevant Skills: In your application, clearly outline your skills related to the job description, such as managing user accounts, supporting networking protocols, and maintaining system performance. Use bullet points for clarity.
Showcase Professional Development: If you have any certifications or have taken courses related to IT support or cybersecurity, be sure to mention them. This shows your commitment to continuous improvement and aligns with the company's values.
How to prepare for a job interview at Become
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Windows OS, Office 365, and networking protocols like DNS and DHCP. Be prepared to discuss your hands-on experience with these systems during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your troubleshooting abilities. You might be asked to solve a technical problem on the spot, so think through common issues you've encountered and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Highlight Compliance Awareness
Since this role is in a regulated financial environment, it's crucial to demonstrate your understanding of compliance and governance. Familiarise yourself with FCA Conduct Rules and be ready to discuss how you ensure data protection and confidentiality in your previous roles.
✨Showcase Communication Skills
Effective communication is key in tech support roles. Be prepared to explain complex technical concepts in simple terms, as you may need to assist non-technical users. Practice articulating your thoughts clearly and confidently to make a great impression.
