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- Tasks: Lead a team to provide top-notch technical support and dispatch for diagnostic products.
- Company: Beckman Coulter Diagnostics has over 80 years of experience in advancing healthcare through innovative lab solutions.
- Benefits: Enjoy a supportive culture, career growth opportunities, and the chance to make a real impact.
- Why this job: Join a dynamic team focused on customer satisfaction and innovation in the diagnostics industry.
- Qualifications: Bachelor’s degree or equivalent experience; 5 years in technical support with leadership skills required.
- Other info: Fluency in English and Italian is essential; role based in UK or Italy with travel involved.
The predicted salary is between 36000 - 60000 £ per year.
Customer Technical Support & Dispatch Manager UK & Italy
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Customer Technical Support & Dispatch Manager UK & Italy
2 weeks ago Be among the first 25 applicants
Join to apply for the Customer Technical Support & Dispatch Manager UK & Italy role at Beckman Coulter Dx North America
Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
Job Summary
We are seeking a dynamic and experienced Customer Technical Support & Dispatch Manager UK & Italy to lead our Help Line & Dispatching support team for diagnostics products. This role is critical in ensuring the highest level of customer satisfaction.
Key Responsibilities
- Develop and implement support strategies, policies, and procedures to enhance the efficiency and effectiveness of Help Line & Dispatching to guarantee the best customers satisfaction.
- Ensure a high level of customer satisfaction by maintaining a customer-centric approach and delivering exceptional service.
- Drive the planning for engineers in term on proactive activities.
- Lead, mentor, and manage a team of technical and applicative support specialists, providing guidance, training, and performance evaluations.
- Foster a collaborative and high-performance culture within the team.
- Develop career paths and growth opportunities for team members.
Qualifications
- Bachelor’s degree in a related field (e.g., Biomedical Engineering, Life Sciences,) or equivalent experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or management role.
- Strong background in the diagnostics industry, with knowledge of diagnostic instruments, assays, and related technologies.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Strong leadership and team management skills, with the ability to motivate and develop team members.
- Exceptional communication skills, both verbal and written, with the ability to effectively interact with customers, team members, and other stakeholders.
- Proficiency in using support ticketing systems, CRM software, and other relevant tools.
- Customer-focused mindset with a commitment to delivering high-quality support and service.
- Fluent both English and Italian
Working Conditions
- This role is based in UK or Italy with travel to meetings.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Medical Equipment Manufacturing
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Customer Technical Support & Dispatch Manager UK & Italy employer: Beckman Coulter Dx North America
Contact Detail:
Beckman Coulter Dx North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support & Dispatch Manager UK & Italy
✨Tip Number 1
Familiarise yourself with Beckman Coulter's products and services. Understanding their diagnostic tools and technologies will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Beckman Coulter. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the Customer Technical Support & Dispatch Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Since this role involves mentoring and developing team members, showcasing your ability to lead effectively will be crucial during the interview process.
✨Tip Number 4
Brush up on your problem-solving skills and technical knowledge related to diagnostics. Be ready to tackle hypothetical scenarios that may arise in the role, as demonstrating your troubleshooting abilities can set you apart from other candidates.
We think you need these skills to ace Customer Technical Support & Dispatch Manager UK & Italy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and team management. Emphasise your leadership skills and any specific achievements in the diagnostics industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the diagnostics field. Mention how your background aligns with the role's requirements and express your enthusiasm for joining Beckman Coulter.
Highlight Language Proficiency: Since the role requires fluency in both English and Italian, ensure you clearly state your language skills in your application. Provide examples of how you've used these languages in a professional context.
Showcase Problem-Solving Skills: In your application, include specific examples of how you've successfully resolved complex technical issues in previous roles. This will demonstrate your problem-solving abilities and suitability for the position.
How to prepare for a job interview at Beckman Coulter Dx North America
✨Showcase Your Technical Expertise
Make sure to highlight your experience in technical support, especially within the diagnostics industry. Be prepared to discuss specific instruments and technologies you've worked with, as this will demonstrate your suitability for the role.
✨Emphasise Leadership Skills
Since this role involves managing a team, be ready to share examples of how you've successfully led and developed team members in the past. Discuss your approach to mentoring and fostering a collaborative environment.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss complex technical issues you've resolved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and customer-centric mindset.
✨Communicate Effectively
Exceptional communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to explain how you would interact with customers and stakeholders to ensure satisfaction.
