At a Glance
- Tasks: Manage complex contracts and ensure compliance while delivering excellent customer service.
- Company: Beckman Coulter Diagnostics, a leader in healthcare innovation.
- Benefits: Comprehensive health care programs and generous paid time off.
- Other info: 70% travel involved, with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in the healthcare sector.
- Qualifications: Experience in contract management and strong negotiation skills required.
The predicted salary is between 50000 - 65000 € per year.
About the Position
The Contract & Relationship Manager is responsible for the full ownership of the governance and oversight of multiple complex contracts. This role reports to the Managed Service Contracts Manager and is part of the Managed Service Contracts Team. The position focuses on one of our major customers in the London area (SWLP – South West London Pathology).
Responsibilities
- Undertake all aspects of contract evaluation and governance, including monitoring KPIs.
- Monitor sub‑contractor contract compliance to detailed Key Performance Indicators and take appropriate actions as agreed with line management and key stakeholders.
- Draft standard contract documents such as non‑disclosure agreements, change control documents, framework schedules, etc. as required.
- Provide excellent customer experience, demonstrating knowledge of the role, pride in capabilities, and commitment to customer loyalty.
- Manage performance and financial statistics for both Beckman Coulter and sub‑contractors, investigating opportunities to control and drive down costs while pursuing continual performance improvement.
Essential Requirements
- Knowledge of managed services with account management experience, delivering and monitoring contract performance/compliance.
- Excellent customer service, business management techniques and negotiation skills.
- Experience working in a team handling complex projects with management of multiple stakeholders with varying agendas.
- Outstanding planning and organisational skills, evidenced by creation and execution of successful strategic plans and contract performance.
- Understanding of public procurement and supplier management in a laboratory setting.
Travel, Motor Vehicle Record & Physical/Environment Requirements
- Ability to travel – the role requires 70% travel, including time spent at SWLP offices. Some wider travel with overnight stays may be required.
- Must have a valid driver’s license with an acceptable driving record.
Preferred Experience
- Tender proposal management.
- Procurement and supply chain process.
Benefits
Beckman Coulter Diagnostics offers comprehensive, competitive benefits that add value beyond the job, including health care programs and paid time off.
Application Information
For more information, visit danaher.com.
Contract & Relationship Manager in London employer: Beckman Coulter Diagnostics
Beckman Coulter Diagnostics is an exceptional employer, offering a dynamic work environment in the heart of London, where you can take ownership of complex contracts and make a real impact on customer satisfaction. With a strong focus on employee growth, we provide comprehensive benefits, including health care programs and generous paid time off, fostering a culture of collaboration and continuous improvement. Join us to be part of a team that values your expertise and commitment while supporting your professional development in the thriving field of managed services.
Contact Detail:
Beckman Coulter Diagnostics Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract & Relationship Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the role of Contract & Relationship Manager. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its contracts. Understand their KPIs and how you can contribute to improving them. Show them you’re not just another candidate; you’re the one who can elevate their customer experience!
✨Tip Number 3
Practice your negotiation skills! Since this role involves managing multiple stakeholders, being able to demonstrate your ability to negotiate effectively will set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contract & Relationship Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract & Relationship Manager role. Highlight your experience with contract evaluation and governance, as well as your customer service skills. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t forget to emphasise your negotiation skills and ability to manage multiple stakeholders. Use specific examples from your past experiences that demonstrate your planning and organisational skills. This will help us see how you fit into our dynamic environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. Avoid jargon and make sure your key achievements stand out. We appreciate straightforward communication, so let’s keep it simple and effective!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Beckman Coulter Diagnostics
✨Know Your Contracts Inside Out
Make sure you thoroughly understand the contracts you'll be managing. Familiarise yourself with key performance indicators (KPIs) and compliance requirements, as well as any specific challenges related to the South West London Pathology customer. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent customer service experience. Think of situations where you went above and beyond for a client or resolved a complex issue. This will show your commitment to customer loyalty and your ability to manage relationships effectively.
✨Demonstrate Your Teamwork Abilities
Since this role involves working with multiple stakeholders, be ready to discuss your experience in team settings. Share specific examples of how you've successfully collaborated on complex projects, managed differing agendas, and achieved common goals. This will illustrate your strong interpersonal skills.
✨Plan for Travel and Flexibility
Given the travel requirements of the role, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experiences where you managed travel effectively while maintaining productivity. This will reassure the interviewers that you're ready for the demands of the position.
