Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert technical support and solve complex IT challenges in healthcare.
- Company: Beckman Coulter Diagnostics, part of a collaborative community at Danaher.
- Benefits: Remote work, competitive salary, and opportunities for career growth.
- Why this job: Make a real impact on patient care through innovative technology solutions.
- Qualifications: Degree in relevant field and 3+ years of clinical IT support experience.
- Other info: Join a diverse team and enjoy a dynamic, supportive work culture.
The predicted salary is between 36000 - 60000 £ per year.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. For more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
The Clinical IT Technical Support Specialist will ensure the highest level of clinical IT excellence across Europe by delivering advanced technical support, solving complex customer challenges, and optimizing digital integration within healthcare environments. The Clinical IT Specialist acts as the bridge between clinical workflows and technology, empowering teams and customers to achieve reliable, compliant, and efficient system performance. As main goals he/she will drive innovation, collaboration, and operational efficiency that enhance patient care through technology.
What You Will Do
- Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe.
- Provide expert on-site support to resolve complex issues related to clinical systems, software integrations, and connectivity with hospital IT infrastructure.
- Analyze, diagnose, and resolve recurring technical challenges, ensuring effective communication and alignment between customers, field service engineers, and global support teams.
- Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction.
- Participate in root cause analysis and implement preventive actions for critical incidents, while delivering technical training and mentoring to regional support teams to strengthen overall expertise.
- Contribute to documentation, best practices, and knowledge sharing within the European service organization.
Qualifications And Experience
- Degree in Biomedical Engineering, Computer Science, Information Technology, or related field.
- Proven experience (3+ years) in clinical IT support, hospital systems integration, or medical device connectivity.
- Strong understanding of networking, data security and healthcare IT environments.
- Excellent problem-solving and analytical skills with a proactive, customer-oriented approach.
- Fluent in English (additional European languages are a plus).
Travel Requirements
This role is REMOTE based and requires high intercultural agility as it will lead a multicounty team of professionals. Travel required for about 75% across EMEA.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Technical Support & Escalation CIT in Little Chalfont employer: Beckman Coulter Diagnostics
Contact Detail:
Beckman Coulter Diagnostics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Escalation CIT in Little Chalfont
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to technical support. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex issues in the past, especially in clinical IT environments. This will demonstrate your expertise and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Beckman Coulter Diagnostics.
We think you need these skills to ace Technical Support & Escalation CIT in Little Chalfont
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Technical Support & Escalation CIT. Highlight your experience in clinical IT support and any relevant technical skills that align with the job description. We want to see how your background fits into our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving patient care through technology. Share specific examples of how you've solved complex challenges in previous roles, as this will resonate with us.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. We’re looking for someone who can analyse and resolve technical issues effectively, so share instances where you’ve successfully tackled challenges in a clinical IT environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Beckman Coulter Diagnostics!
How to prepare for a job interview at Beckman Coulter Diagnostics
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to clinical IT systems and software integrations. Be prepared to discuss specific technologies you've worked with and how you've solved complex issues in the past. This will show that you're not just familiar with the tools, but that you can also apply them effectively.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled challenging technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your analytical skills in action and understand your proactive approach to customer challenges.
✨Emphasise Communication and Collaboration
Since this role involves liaising with various teams and customers, highlight your communication skills. Share experiences where you've successfully collaborated with others to resolve issues or improve processes. This will demonstrate your ability to bridge the gap between clinical workflows and technology.
✨Prepare for Cultural Agility Questions
Given the remote nature of the role and the need for intercultural agility, expect questions about working in diverse teams. Think of examples where you've adapted to different cultural contexts or worked with international colleagues. This will show that you're ready to thrive in a multicultural environment.
