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- Tasks: Provide technical support for diagnostic equipment and troubleshoot issues with customers.
- Company: Beckman Coulter Diagnostics, a leader in clinical diagnostics with a culture of innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real difference in healthcare by helping clinicians deliver the best patient care.
- Qualifications: High school diploma; degree in Life Sciences or Biomedical Engineering preferred.
- Other info: Join a dynamic team dedicated to improving lives through science and technology.
The predicted salary is between 36000 - 60000 £ per year.
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
The Biomedical Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In This Role, You Will Have The Opportunity To:
- Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email and other channels to diagnose and resolve technical issues by guiding customers through step-by-step solutions.
- Accurately document customer interactions, issues, and resolutions in the company’s service management systems adhering to quality compliance standards.
- Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The Essential Requirements Of The Job Include:
- High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
- Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
- Fluent in English; proficiency in additional languages is a plus.
- Strong problem-solving skills and attention to detail.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Biomedical Technical Support Specialist in Little Chalfont employer: Beckman Coulter Diagnostics
Contact Detail:
Beckman Coulter Diagnostics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Biomedical Technical Support Specialist in Little Chalfont
✨Tip Number 1
Network like a pro! Reach out to professionals in the biomedical field on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for those interviews! Research common questions for technical support roles and practice your responses. We recommend using the STAR method to showcase your problem-solving skills effectively.
✨Tip Number 3
Show off your passion for life sciences! During interviews, share your enthusiasm for the industry and how you can contribute to making a difference. We want to see that spark!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for candidates who are eager to join our mission of innovation and impact.
We think you need these skills to ace Biomedical Technical Support Specialist in Little Chalfont
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Biomedical Technical Support Specialist role. Highlight any relevant technical support experience and your ability to communicate complex ideas simply.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about life sciences and how your background makes you a great fit for our team. Share specific examples of how you've provided exceptional customer service in the past.
Showcase Your Problem-Solving Skills: In your application, give us examples of how you've tackled technical issues before. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Beckman Coulter Diagnostics
✨Know Your Tech
Make sure you brush up on the technical aspects of diagnostic equipment and software. Be ready to discuss your experience with troubleshooting and how you've resolved issues in the past. This will show that you understand the role and can hit the ground running.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical customers, practice simplifying complex ideas. Use examples from your previous roles where you successfully communicated solutions to clients. This will demonstrate your ability to connect with customers effectively.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you've tackled challenging problems. Think about the steps you took to diagnose and resolve issues, and how you maintained customer satisfaction throughout the process. This will highlight your analytical skills and customer focus.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Ask questions about their experiences at Beckman Coulter Diagnostics and express genuine interest in the company culture. This will help you stand out as someone who values relationships, which is key for this role.
