Field Applications Specialist

Beckman Coulter Diagnostics, part of Danaher, is a global leader in clinical diagnostics. The Field Application Specialist supports customers with training and technical support for Beckman Coulter’s diagnostic solutions, helping improve patient care. This position reports to the Field Application Manager and is part of the Northern Region, encompassing the United Kingdom, Ireland and the Netherlands. The role is located in the south of the United Kingdom and is a hybrid role with travel outside the UK.

In This Role, You Will Have the Opportunity To:

• Deliver expert application support for Beckman Coulter’s diagnostic solutions, ensuring customers achieve optimal use of their systems.
• Provide on‑site and remote training for laboratory staff, focusing on workflow optimization, troubleshooting, and best practices.
• Support product installations and implementations, working closely with Field Service Engineers, Project Managers, and other stakeholders to ensure seamless go‑lives.
• Act as the primary technical contact for customers, addressing application‑related issues, escalating to appropriate teams when necessary, and maintaining clear, proactive communication.
• Collaborate with sales and service teams to identify opportunities, support product demonstrations, and help drive customer satisfaction and retention.
• Collect and share customer feedback (Voice of the Customer, NPS surveys, direct interactions) to inform product improvements and service delivery.

Essential Requirements Of The Job:

• Education: Bachelor’s degree in Information Technology, Biomedical Science, Biomedical Engineering, Life Sciences, or a related field (Master’s degree advantageous but not essential).
• Experience: Experience in an IT, clinical laboratory, diagnostics, or medical device environment, ideally with exposure to IT support, system implementation, or end‑user training.
• Technical Knowledge: Strong understanding of laboratory workflows, IT networking, Laboratory Information Management Systems, Middleware Platforms, and instrument connectivity, with practical troubleshooting skills.
• Customer Focus: Excellent communication and interpersonal skills, with the ability to train and support laboratory staff, resolve application issues, and build trusted customer relationships.
• Problem Solving: Demonstrated ability to analyse technical and workflow challenges, provide effective solutions, and escalate issues appropriately.
• Flexibility: Willingness to travel regularly to customer sites to deliver training, support installations, and provide application expertise.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Valid driving licence.
• Ability to travel 80% of the time.

Additional Preferred Experience:

• Previous experience in the healthcare or diagnostics industry, with exposure to implementing or supporting laboratory instrumentation and applications in customer environments.
• Experience contributing to complex projects, such as instrument installations, workflow optimizations, or cross‑functional collaborations, with the ability to work both independently and as part of a team.
• Creative and innovative mindset, with the ability to “think outside the box” when addressing customer needs, workflow challenges, or technical problems.

Beckman Coulter Diagnostics offers a range of comprehensive benefit programs, including health care and paid time off. It provides flexible, remote working arrangements for eligible roles.