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- Tasks: Provide technical support for diagnostic equipment and software, helping customers troubleshoot issues.
- Company: Join Beckman Coulter Diagnostics, a leader in clinical diagnostics with a culture of innovation.
- Benefits: Full-time role with opportunities for growth and a chance to make a real impact.
- Why this job: Be part of a team that saves lives and improves patient health through technology.
- Qualifications: High school diploma required; experience in customer support or technical support preferred.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
The predicted salary is between 30000 - 50000 £ per year.
Customer Technical Support Specialist – UK
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Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—we’re united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
The Customer Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In This Role, You Will Have The Opportunity To
- Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email and other channels to diagnose and resolve technical issues by guiding customers through step-by-step solutions
- Accurately document customer interactions, issues, and resolutions in the company’s service management systems adhering to quality compliance standards
- Build and maintain strong relationships with customers by providing exceptional service and follow-up
The Essential Requirements Of The Job Include
- High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, or a related field is preferred.
- Minimum of 2 years of experience in a customer support or technical support role, preferably within the diagnostics or healthcare industry.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
- Fluent in English; proficiency in additional languages is a plus.
- Strong problem-solving skills and attention to detail.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Other
Industries
- Medical Equipment Manufacturing
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Customer Technical Support Specialist - UK employer: Beckman Coulter Diagnostics
Contact Detail:
Beckman Coulter Diagnostics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support Specialist - UK
✨Tip Number 1
Get to know the company inside out! Research Beckman Coulter Diagnostics and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be explaining technical concepts to non-technical customers, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with the lingo.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at Beckman Coulter Diagnostics.
We think you need these skills to ace Customer Technical Support Specialist - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Technical Support Specialist role. Highlight any relevant technical support experience, especially in diagnostics or healthcare, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at Beckman Coulter Diagnostics. Keep it engaging and personal!
Show Off Your Communication Skills: Since this role involves explaining technical concepts to non-technical customers, make sure your written application showcases your ability to communicate clearly and effectively. We want to see how you can simplify complex ideas!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Beckman Coulter Diagnostics
✨Know Your Tech
Brush up on the technical aspects of diagnostic equipment and software. Be ready to discuss how you’ve solved technical issues in the past, as this role requires you to guide customers through troubleshooting steps.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since you'll be dealing with non-technical customers, showcasing your ability to communicate effectively will set you apart.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging customer support situations you've faced. Highlight how you approached these problems and the solutions you implemented, demonstrating your strong problem-solving abilities.
✨Build Rapport
Think about ways to build relationships with customers. During the interview, express your commitment to providing exceptional service and follow-up, as this is key to thriving in a customer support role.